Xingxin Medical Cloud Platform includes internal management, mobile WeChat, online marketing, customer management and services, telemedicine, doctor-patient communication, data analysis, website and multimedia display systems, etc., to provide customers with integrated information solutions. It provides 8 major systems and 52 sub-modules to help hospitals and clinics comprehensively improve their capabilities and efficiency in sales, management, services, etc.
Xingxin Medical Cloud Platform is based on Internet cloud computing and SaaS cloud platform. It is especially suitable for medical and health institutions with chain membership systems, such as dental, traditional Chinese medicine, beauty, health care, and health management centers. Institutions can customize the system as needed. SaaS software is free, and services are charged. Services include personalized development, installation, maintenance and upgrades, equipment consumables, etc.
Features of Xingxin Medical Cloud
1. Cloud system modularization
The medical cloud uses SOA analysis methods to place subsystems in a unified cloud application framework and assign work functions according to roles.
2. Comprehensively improve user experience
Medical Cloud is committed to minimizing the business system, controlling the sub-activity process within four steps, minimizing user burden, providing a simple and clear work interface, system feedback and accurate and appropriate operation descriptions, taking care of individual needs, and striving to achieve quick use without professional training.
3. General reports
The basic data report template of the medical cloud supports the reuse of personalized templates; it can collect statistics on various types of information about current hospital patients in any combination in different ways, and provide various reports required by institutional managers.
4. Co-construction and sharing of internal information resources
Using the co-construction and sharing model, doctors can obtain excellent medical resources provided by other doctors, and can also share their own knowledge and obtain the benefits they deserve.
5. Develop the health care market
Through further health information collection, testing, and evaluation, we will provide health services for individuals and groups, and promote health information services and smart medical services that benefit residents.
Introduction to Xingxin Medical Cloud Module
1. Internal management system
Powerful functions: The internal management system includes registration, waiting list, doctor workstation, electronic medical record, warehouse management, logistics management, imaging system, report system, data analysis, back-end management, etc.
Telemedicine: enables remote expert invitation and patient consultation. The doctor's workstation can send and receive consultations from remote patients online; when you encounter difficulties and need immediate help, you can open a video conference to consult with remote experts.
Business Intelligence (BI): Effectively integrate existing data in medical institutions, quickly and accurately provide reports and propose decision-making basis. Analysis objectives include customer flow, customer activity, medical staff work efficiency, service effectiveness and quality, customer satisfaction, financial income and expenditure, purchasing warehouse conditions, etc. Analysis tools include dashboard monitoring alerts, distribution charts, ranking comparisons, historical comparisons over the same period, data tracking, trend predictions, ratio analysis, printout and other functions;
Personalized development: Xingxinyun adopts the SaaS spirit of "software is service" to provide personalized software development services. Based on the personalized management models and usage habits of different medical institutions, it provides personalized function, process or interface development to ensure that the software is customized on demand and permanently applicable;
Imaging system: Oral imaging data can be transmitted, processed and stored directly on the cloud platform, eliminating the need for medical institutions to purchase storage equipment, which is safe and economical.
Video surveillance, access control and attendance: edge systems can also be built at the same time and integrated into Xingxin Cloud.
Data security: The database server is deployed in Alibaba Cloud, which can prevent 99.9% of hacker attacks. Data will never be lost, and it is backed up daily and can be traced and restored;
2. Customer management and service system
CRM system: including membership card management, appointment registration, points discounts, stored value, ordering and payment, medical record management and other functions.
Return visit management system: Emphasis on the customer-centered concept, using telecommunications technology and Internet information technology, covering patient information management, return visit management, return visit statistics and condition tracking services, improving pre- and post-medical services in medical institutions, and changing "passive service" to "active service".
Customer classification: Conveniently classify and query customers in the system, and provide targeted prompts and statistics for inactive and silent customers.
Customer Satisfaction: Automatically push customer satisfaction surveys to customers’ mobile phones after sales, collect customer satisfaction information, collect statistics and prompt managers.
3. Hospital O2O sales system
Build an O2O platform: guide customers to pay attention to the clinic and subscribe to information. Establish self-media: publish clinic news, product news, latest activities, health consultations, and social sharing in your circle of friends to achieve viral marketing, find and lock in customers. Achieve zero distance communication between doctors and patients.
WeChat marketing: Assist the clinic to establish a WeChat public account and connect it to the official micro website. Training on how to manage the WeChat backend.
Appointment registration: Supports online appointment registration, mobile phone registration, self-service desk registration, and manual desk registration. Appointment registration can be made on the clinic's official website, WeChat, APP, doctor or nurse workstation, to facilitate different customer needs.
Introduce Taigu Alliance members: Connect with Taigu Network and introduce its community members, Yaya card members, and VIP customers.
Multiple payment methods: Access to medical insurance and rural cooperative medical settlement interfaces, and support Alipay, WeChat payment, online UnionPay payment and other payment methods that customers are accustomed to.
4. Doctor-patient communication system
WeChat video communication: establish contact with customers through interactive forms, provide consultation and answers to customers' health problems, provide health education, tell stories and "act cute", and use all forms to let the clinic and customers form a friendship and build a strong relationship - a "friend" who trusts you.
Pre-clinical services: Push health education or holiday care on mobile phones, and accept online interactive consultation from patients to achieve zero-distance communication between doctors and patients.
In-clinic communication: Scan the patient's QR code to call up patient information and past medical records, which facilitates quick understanding of the situation and targeted communication. The doctor calls up videos or pictures of health education and treatment plans related to him from the multimedia touch screen, and the patient can fully understand and choose the treatment plan. The doctor prints the informed consent form from the system, signs it with the patient, and cooperates with the treatment to reduce unnecessary doctor-patient disputes.
Post-diagnosis service: After the patient leaves the clinic, the return visit system prompts the medical staff to communicate by automatically pushing information or remote video visits, and automatically records the visit process, making it faster and more comfortable and reducing the time and money spent on phone calls or door-to-door visits.
5. Telemedicine system
Realize remote expert invitation and patient consultation.
The doctor's workstation sends and receives remote patient consultations online;
Doctors intelligently memorize vocabulary terms and templates during the process of writing medical records, and prompt other remote experts to provide relevant medical records and processing methods based on the patient's condition;
When you encounter difficulties and need immediate help, you can open a video conference to consult with remote experts, view patient medical records and examination results reports, and watch and guide the on-site treatment process.
6. Website and multimedia display system
Website: Provide the clinic’s official website and mobile microsite, introducing clinic overview, news, expert cases, special services, and image promotion. It also supports direct appointment registration on the website to facilitate the public.
Multimedia touch display screen: clinic introduction, expert introduction, special services, charging items, doctor-patient communication and health education.
E-magazine: E-magazine is sent via WeChat and email, and can also be viewed on the touch screen.
Advantages and value of Xingxin Medical Cloud
1. Flexibility and low cost
Charging based on usage makes deployment and monitoring more convenient, reducing initial investment and operation and maintenance costs. It supports dynamic adjustment of server deployment, online bandwidth upgrade without downtime, and elastic scaling services to easily cope with business peaks.
2. Best network experience
Adopting China's most advanced Alibaba Cloud, Alibaba Cloud's data centers in various regions provide multi-line BGP network access. Medical users can get the best network access experience, that is, users feel stable, whether accessing through PC or mobile. In addition, Cloud Shield can effectively resist various types of network attacks, especially DDoS attacks, ensuring customers' network security.
3. Database high availability
The cloud database has two physical nodes for master-slave hot backup. If the master node fails, it will switch to the backup node in seconds. You can also build an off-site disaster recovery database through data synchronization to double ensure data security, allowing customers to focus more on business implementation.
4. Big data analysis platform
The big data analysis platform has powerful storage and computing capabilities. Industry customers can develop rich analytical applications based on this platform, provide market data to decision makers, and realize data analysis in customers' related fields.
5. His technology accumulation in 2017
The core technology originates from North America and leads the world.
6. Advanced technical architecture
Pursue a simple design style and maximize ease of use.
7. Professional R&D team
More than 70% of the company's team are technical developers who are proficient in medical business, including backbone technical elites from Alibaba, HSBC and other high-tech industries. They only provide customers with the ultimate user experience and are professional only for customers.
8. Promotion of potential customer resources
Xingxin Medical Cloud now has more than 300 cooperative units, and more than 300 cooperative units have a huge customer base. Xingxin insists on keeping customer information confidential, achieving user information security while achieving patient promotion and subconscious guidance to potential patients.
9. What you see is what you get, and what you pay is what you get
Xingxin Medical Cloud adopts various methods such as modularization, packageization, and customization. Customer needs are our products and services.
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