Introduction to Chatbot customer service chat assistant software
Provides public knowledge base, personal knowledge base and department knowledge base
The knowledge base supports two-level classification, making management more convenient and searching more convenient
You can easily view the content of the knowledge base according to the classification of the knowledge base
Click the arrow in front of the knowledge base to send it with one click, which is faster and more economical
Double-click the knowledge base content to send the knowledge base content directly to the chat window
Automatic and intelligent synchronization in the background of the knowledge base, no manual operation required.
Supports drag and drop sorting of knowledge base, what you see is what you get
Knowledge base content supports mixed editing of graphics and text, making it more flexible and efficient
Features of Chatbao customer service chat assistant software
Support more sub-accounts
Supports PC version of QQ
Support PC version of marketing QQ
Supports computer version of WeChat
Support mobile APP
Support customer management function
Provide online customer service support
Provide telephone customer service support
Customer Service Log
Number of days of attendance
Integration of third-party software (perfect connection with e-commerce platforms)
Customer relationship management (CRM) customer category designated customer service
Customer classification management
Customer service team management
Customer service desktop monitoring
(Separate fee is 200 yuan/seat/year)
Monitoring and alarm function
Online time
Consultation response rate
Service satisfaction statistics
Consulting quality inspection statistics
Consultation window
Designated customer service
Customer service icon
Message settings
Call window
Active invitation
URL settings
Other settings
Chatbao Customer Service Chat Assistant FAQ
Does Chatbao support data export and backup?
Yes, ChatBao supports data export and backup functions. Users can select the speech module and export format that need to be exported, and export the speech data to the local for backup or sharing.
Does Chatbao have a trial version?
Yes, Chatbao provides a trial version for users to experience. Trial versions are fully functional but may have limitations on usage time or some advanced features.
Chatbao customer service chat assistant update log
Sweep the bug out and carry it out to the end
Optimize user feedback issues and improve detailed experience
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