Jingdong dong dongSoftware features
Inquiring
Added a preview function of the customer's last message to allow you to sense customer dynamics in real time
work platform
Consulting list
Dialogue display area
Conversation shortcut menu
Quick phrase area
Customer information area
Facilitate you to answer customer questions in real time
JD.com online customer service platform
Login account
Customer service account must be registered on JD.com
Unified management by merchant backend
Contact list
View customer service organizational structure
Find colleagues quickly
View recent contacts
View recently contacted customers
JD.com online customer service platform
Jingdong dong dongHow to use
Login interface
(1): Enter the account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to personal circumstances.
(2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of JD.com’s official website, and then fill in the relevant information to register and modify it.
Note:
Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.
Jingdong dong dongChange log
1. New customer notes and order notes have been added to the customer service workbench, which can record customer needs in real time and process them uniformly to improve customer service efficiency.
2. The customer service workbench adds the function of batch processing offline customers, which can quickly delete offline customers.
3. Added risk control message safety tips and link safety tips
4. Individual user crash problem
5. Some users cannot receive messages.
6. Some users are automatically disconnected and unable to automatically reconnect.
Useful
Useful
Useful