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Function introduction:
Online customer service and visitor value mining tools specifically tailored for websites. Suitable for personal websites, commercial websites and all types of large, medium and small enterprise websites. It integrates multiple communication methods such as text and voice. Visitors can contact the website customer service in real time without installing any plug-ins. Website Duokebao online customer service can help website customer service personnel monitor website access in real time, "see" each visitor who logs into the website, and track their browsing trajectory, etc.
Product advantages:
Rich communication methods
Text, voice, video, message board, robot, electronic whiteboard, mobile phone QR code scanning conversation
Efficient accessibility features
Early knowledge of visitor input, quick replies, business cards, conversation evaluations, visitor classification, and map positioning can help online sales performance increase.
More comprehensive data analysis
Functions such as historical record query, traffic statistics, keyword statistics, conversation statistics, time period statistics, etc. provide a strong basis for online marketers, making online promotion faster, more accurate, and more cost-effective.
Update log:
1. Added to the customer service side - [System-Customer Service Management-Department Management] Added display of the ID number of each department
2. New additions to the guest side--Added disconnection reminder function.
3. System correction--Fixed some problems with mailbox sending
4. System correction--Fixed the problem that the guest side could not receive messages from the customer service side after disconnection and reconnection.
Useful
Useful
Useful