Detailed introduction of Huachuang after-sales service management system
(1) Management scope:Customer data management, repair report management, complaint management,Spare parts inventory management,Charge managementetc., and can continue to create tables and continue to expand, and there is no limit to the management scope.
(2) Both computers and mobile phones are supported: The advanced B/S architecture supports not only computer access, but also direct access from mobile phones and iPads, allowing engineers to submit and process work orders anytime and anywhere.
(3) Support multi-inventory management: Support multi-inventory management of spare parts, calculate the incoming and outgoing quantity of each spare part in each warehouse, current inventory, and total inventory in real time, and the usage of spare parts can be seen at a glance.
(4) Complete permission control: The system has complete permission control. Which tables can be accessed by different types of people and what operations can be performed can be controlled. The control granularity is refined to records and fields. Permissions can be assigned according to the management level of the organizational structure to fully protect the information security of the enterprise.
(5) Work dispatch order printing function: The system can set printing templates in Excel and Word formats, and use the data in the system to easily generate work dispatch orders, etc., seamlessly connecting with paper operations. In the past, these data were filled in manually, but using this system can greatly improve convenience and accuracy.
(6) Automatic reminder function: The reminder method, reminder time, and reminder conditions can be flexibly set. The system can automatically generate reminder emails or text messages based on the data and send them automatically. It supports mobile phone text message reminders. For example: every time there is a new repair request, a notification letter is sent to the engineer; if the repair is overdue, a reminder letter is automatically sent, etc.
(7) Reminder method: For reminder messages, there are 4 ways to send reminder messages: Email notification, mobile phone text message, WeChat, and system internal text message.
(8) Incoming call pop-up function: When a customer calls, the system automatically searches the database based on the caller number, and pops up customer information and related business records, allowing you to call the customer by name immediately and communicate with the customer confidently.
(9) 400 call center: If your company has multiple agents, you can use a unified customer service phone number to establish a 400 call center.
(10) Call recording function: The system can automatically record the call time, call length, and phone number of each call, and automatically record and upload the recording file to the system.
(11) Soft dialing function: There is no need to pick up the handset or dial manually. The system can automatically dial the number using the phone number on the computer screen and make direct calls using the headset, which is very suitable for customer service staff.
(12) Customizable statistical reports: With the well-designed report customization function, you can design beautiful and practical reports in just a few simple steps, including classified detailed tables and classified statistical tables.
(13) Support handwritten signatures: During delivery, acceptance and other occasions, customers can handwrite their signatures on touch screens such as mobile phones and iPads to enhance the evidence effectiveness of business data.
(14) Strong scalability: Based on the information management platform, data tables, statistical reports, role permissions, business processes, etc. can be customized and can be expanded and adjusted at any time as needed. It has wide uses and strong adaptability.
Huachuang after-sales service management system update log:
1. The pace of optimization never stops!
2. More little surprises are waiting for you to discover~
Huajun editor recommends:
The operation steps of the Huachuang After-sales Service Management System software are very simple and very fast, so users can use it with confidence. Also recommendedYiba purchase, sale and inventory management software stand-alone version,Shaanxi Coal Trading Center Trading Client,Meiping Member Management System,Haofangtong ERP Elite Edition,General computer quotation systemDownload and use related software.
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