Function description:
C customer service is an online customer service system suitable for any website. The system monitors the website in real time like a radar, and effectively grasps visitor IP, source, search keywords, visited pages and other information, so that the effect of advertising is clear at a glance. At the same time, you can initiate active conversations with visitors, turning passivity into initiative. CC customer service is now widely used on websites such as government agencies, medical industry, financial industry, education industry, tourism and e-commerce. As of now, 640,000 users have chosen CC customer service, bringing in more than 16 million transaction inquiries every day, and it is still increasing...
Mobile phone + PC, no leakage of business opportunities across the entire network
The era of mobile marketing is coming. The CC online customer service system perfectly integrates PC websites and mobile websites. By combining the two swords, enterprises can enjoy business opportunities across the entire network. Visitors do not need to install any plug-ins to initiate consultations, and visitors can conduct online business communication at any time through personal computers, mobile phones, tablets and other devices.
Real-time monitoring of the website to grasp visitor needs
Through functions such as visitor reminders, source tracking, automatic identity recognition, activity track monitoring, and message prediction, we can realize all-round dynamic monitoring and management of visitors entering the website, and easily grasp visitor needs.
Communicate online instantly to capture more business opportunities
Visitors can establish online conversations with customer service staff without installing a client, which is convenient and fast. Customer service staff use the "direct conversation" function to actively initiate conversation invitations to visitors browsing the website, effectively increasing the conversation rate and capturing potential customers.
Personalized style dressing to enhance brand image
Enterprises can integrate website style, image positioning, user characteristics and other factors, and independently set personalized consultation icons, invitation windows, and visitor dialogue window styles with enterprise characteristics to better attract visitor consultations.
Support WeChat interoperability to facilitate micro-business opportunities
CC customer service is perfectly connected with the WeChat platform, providing real-time message sending and receiving functions for merchants' WeChat public service accounts, allowing you to better communicate with WeChat users, better meet the needs of visitors, and improve the user experience of target customers.
Integrate QQ/Wangwang/QR code to broaden communication channels
CC customer service can integrate QQ, Skype, Wangwang, WeChat, Weibo, etc., comprehensively covering mainstream promotion communication channels, and helping you firmly capture every intended customer.
Comprehensive data statistics to grasp the effectiveness of advertising promotions
Comprehensive and detailed statistics on region, source, web page, and quantity help you analyze visitor information and provide judgment conditions and scientific basis for corporate marketing and promotion.
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