Software features
Multi-channel access support
Supports access to mainstream channels such as Android, iOS, WeChat official accounts, mini programs, websites, and QR codes to ensure that enterprise services cover all Internet scenarios and achieve unified management of all channels.
Intelligent conversation distribution technology
The ACD automatic allocation model is introduced to balance customer service skills and efficiency through strategies such as saturation allocation, sequential allocation, and priority allocation to improve visitor satisfaction.
Automatic identification mechanism for regular customers
The system automatically identifies regular customers and quickly retrieves historical conversation records and identity information, helping customer service grasp key customer needs immediately and improve communication efficiency.
Intelligent robot service
Adopt the world's leading artificial intelligence learning technology to accurately answer repetitive questions, reduce manual customer service pressure, and comprehensively improve work efficiency and customer satisfaction.
Full service integration
Integrate internal collaborative IM, work order transfer, CRM docking and other functions, provide knowledge base and help center support, and achieve rapid follow-up and resolution of user issues.
Deep insights into user behavior
Collect statistics on visitor sources, trajectories, residence time and other data, improve user portraits, support precise marketing in key links, and proactively initiate sessions to increase conversion rates.
Mobile customer service and flexible office
Supporting mobile customer service, customer service staff can receive visitors anytime and anywhere, breaking the limitations of office scenarios and improving service response speed and flexibility.
Software function
Omni-channel access and unified services
Support multi-channel consultations to be gathered into the customer service workbench to ensure that no communication link is missed and realize unified management of omni-channel services.
Intelligent quick reply system
Preset commonly used reply templates support one-click sending; when entering text, the reply content can be intelligently associated to reduce repeated operations and improve customer service efficiency.
Proactive service invitations and conversations
Track visitor behavior and initiate proactive invitations to potential customers who have browsed product pages for a long time; establish contact with visitors through proactive conversations to increase purchase conversion rates.
Flexible collection of customer information
Supports various methods such as automatic system inquiry before consultation and active collection by customer service during consultation to classify consultation requests and provide targeted services to high-value customers.
Efficient dialogue transfer mechanism
When you encounter problems in the service, you can be transferred to senior customer service or a dedicated business team, and the system will automatically bring in the conversation record to avoid repeated inquiries and improve collaboration efficiency.
Internal communication and announcements
Provides an internal communication platform to support centralized discussions or requests for assistance; managers can flexibly issue task notifications to achieve efficient team collaboration.
Intelligent quick reply and attendance management
Supports one-click sending of commonly used replies and smart association replies; the system automatically records attendance information to achieve transparent management of team work status.
Refined permission management
Supports role authority classification, accurately controls the operation scope of different types of customer service, and ensures corporate data security and business process controllability.
Service marketing integration
Convert potential customers into paying users through proactive services, integrate customer service and marketing functions, and help companies achieve profit growth.
Data Statistics and Analysis
Provide customer service dialogue analysis, service quality analysis, dialogue efficiency analysis and other indicators to support enterprises' accurate decision-making and continuous optimization.
FAQ
Smart quick reply does not take effect: This may be due to incorrect configuration of the reply content or caching issues. It is recommended to check the reply settings, or clear the software cache and try again.
The active invitation function fails: It may be related to the visitor behavior recognition algorithm or network delay. It is recommended to check the network environment or optimize the triggering conditions for active invitations.
Radish update log:
1. The details are more outstanding!
2. BUG gone without a trace
Huajun editor recommends:
After so many years of updates and optimizations, Radish has become more humane and more technological. It is highly recommended to everyone and welcome to download. Those who are interested can also download360 browser.
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