Function introduction
Multi-channel access
Establish communication channels with customers from different places such as website, mobile APP and WeChat official account
Enrich communication methods
No matter whether customer service is online or not, customer feedback can be received; expressions, pictures, voice, and order sending make communication more efficient
Intelligent robot
Use artificial intelligence to answer customer questions, provide never-offline customer service, and reduce customer service labor costs by 80%
Seamless connection of customer information
A variety of ways to connect to the enterprise CRM, the workbench comprehensively displays customer information, allowing the service to understand the customer better
Work order system
Supports multiple ways to create work orders to facilitate cross-department collaboration and problem follow-up
Data reporting and analysis
More than 17 data reports, real-time monitoring of on-site status, and comprehensive reflection of product issues
Software features
Supports calling customer service to view data and make outbound calls;
Supports information access from APP, WeChat and other multiple channels;
Supports various communication methods such as pictures and expressions;
Supports multiple ways to create work orders to facilitate cross-department collaboration and problem follow-up;
The cloud customer service system is connected to the enterprise's CRM.
NetEase Qiyu update log:
1. The management background has been visually revised and optimized to create a new comfortable and smooth operating interface and an efficient usage platform;
2. The platform has newly launched a PC client mode, which makes message reminders and notifications more effective;
3. Launched iOS customer service workbench, customer service can keep in touch with customers anytime and anywhere through their mobile phones;
4. Simplify the registration process and add mobile phone number verification rules;
5. Added instructions for using robots in the management background;
Huajun editor recommends:
NetEase Qiyu is very simple to use. The optimized operation interface allows you to easily find the functions you want. Come and download it. The editor has also carefully prepared for you360 browser
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it works