Features of JD.com’s online customer service platform:
Inquiring
Added a preview function of the customer's last message to allow you to sense customer dynamics in real time
work platform
Consulting list
Dialogue display area
Conversation shortcut menu
Quick phrase area
Customer information area
Facilitate you to answer customer questions in real time
Login account
Customer service account must be registered on JD.com
Unified management by merchant backend
Contact list
View customer service organizational structure
Find colleagues quickly
View recent contacts
View recently contacted customers
How to use JD Dongdong Merchant Edition:
(1): Enter the account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to personal circumstances.
(2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of JD.com’s official website, and then fill in the relevant information to register and modify it.
Notice:
Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.
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