Simple instructions for using the JD Dongdong Merchant Edition:
1. Once installed, it will be displayed on the desktop, and we can log in.
2. The chat window is similar to Aliwangwang. You can try to find a seller to communicate.
3. There are a variety of rich emoticons for you to choose from in JD Dongdong. You can choose according to your own preferences.
Features:
Inquiring
Added a preview function of the customer's last message to allow you to sense customer dynamics in real time
work platform
Consulting list
Dialogue display area
Conversation shortcut menu
Quick phrase area
Customer information area
Facilitate you to answer customer questions in real time
Login account
Customer service account must be registered on JD.com
Unified management by merchant backend
Contact list
View customer service organizational structure
Find colleagues quickly
View recent contacts
View recently contacted customers
Interface introduction:
Login interface
(1): Enter the account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to personal circumstances.
(2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of Jingdong's official website, and then fill in the relevant information to register and modify.
Notice:
Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.
it works
it works
it works