Introduction to the functions of Timely online customer service system
1. Omni-channel deployment
Integrate customer service conversations on PC websites, mobile websites, Apps, WeChat personal accounts, WeChat public accounts and WeChat mini programs, unify dialogue windows, and unify customer service management interfaces.
2. Customer source tracking
Original cross-channel customer source tracking, clear customer sources, and related cross-platform conversations make the overall marketing effect easier to evaluate.
3. AI customer service
Artificial intelligence customer service can solve more than 90%of daily problems and help artificial customer service assistance to answer; robots can continue to learn and support batch import/export, enrich the knowledge base, and facilitate knowledge points.
4. CRM management
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5. Intelligent dialogue distribution
Multiple dialogue allocation methods can scientifically coordinate customer service work to the maximum extent, improve service efficiency, and enhance customer satisfaction.
6. Intelligent work orders
Improve corporate workflow, connect various departments in an orderly manner, allow leaders to understand customer dynamics in real time, help leaders make correct marketing choices, and reduce inevitable uncertainties; customize work order fields to create personalized smart work orders for the enterprise ; Completely monitor the marketing process, improve customer service quality, and increase marketing conversion rate; coordinate the orderly work of various departments of the company, mobilize team wisdom, accelerate problem solving, and improve work efficiency.
7. Statistical analysis
Cloud data automatically analyzes and generates visual data reports on customer service workload, conversation records, satisfaction evaluations, customer portraits, behavioral trajectories and other data, making performance appraisals and marketing strategy adjustments clearer.
Introduction to the advantages of Timely online customer service system
Source code controllable
The source code is well commented and easy to read.
The code has no backdoor and can be used with confidence
Provides rich interfaces and is easy to expand
Complete functions
Automatic/proactive/invitation chat
Unlimited addition of users, no limit on the number of seats
Real-time visitor list
robot
Visitor information/Customer information
Multi-terminal support
Computer version
H5, official account, mini program
APP terminal
How to install Timely online customer service system
Download the Timely online customer service system computer version software package from the Huajun Software Park download website
Extract to the current folder
Double-click to open the application in the folder
This software is green software and can be used without installation.
Timely online customer service system update log
1. Optimized some functions
2. Solved many unbearable bugs
Huajun editor recommends:
After many updates and optimizations, the Timely online customer service system has become more user-friendly and simpler to operate. The editor of Huajun Software Park personally tested it and recommends it to everyone. Interested friends can also download it.360 browser.
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