1. Determine the key performance factors that lead to customer satisfaction;
2. Evaluate the company’s satisfaction indicators and the satisfaction indicators of its main competitors;
3. Determine priorities and take correct actions;
4. Control the whole process;
5. Product upgrades and product replacements.
1. Quick sum? Use “Alt + ="
Excel’s functions are very powerful, and summation should be one of the most commonly used functions. Just press the shortcut keys "alt" and "=" continuously to find the sum of a series of numbers.
2. Quickly select discontinuous cells
Press the key combination "Shift+F8" to activate the "Add Selected" mode. At this time, the words "Add to Selection" will be displayed in the status bar below the worksheet. You can click on discontinuous cells or cell ranges to select without holding down the Ctrl key.
3. Change number format
Excel’s shortcut keys are not chaotic, but follow a certain logic.
For example, if you want to quickly change the format of a number, you can immediately add a dollar sign to the number, because the $ symbol and the number 4 share the same key.
In the same way, "Ctrl+shift+5" can quickly change the number into the form of percentage (%).
4. Display all formulas with one click “CTRL + `”
When you try to check whether there are errors in the data, you can display the formula behind the number with one click.
The "`" key is just to the left of the number 1 key:)
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