JD.com online customer service platform

Size: 36.21M
Language: Simplified Chinese
category: commercial trade
System: Win All

Use mobile assistant

Requires 360 mobile assistant

Jingdong Dongdong Merchant Edition is Jingdong’s online customer service platform. It is a workbench for small and medium-sized merchants on Jingdong. It not only provides online customer service functions, but also provides real-time message reminders, order management and other functions. It is a powerful helper for merchants to manage their stores. Jingdong Dongdong Merchant Edition is an IM tool launched by Jingdong Mall for merchants and users. Jingdong IM tool "Dongdong" builds a communication bridge for merchants and users, supporting PC and mobile terminals.

JD.com online customer service platform

Jingdong dong dongSoftware features

　　Inquiring

　　Added a preview function of the customer's last message to allow you to sense customer dynamics in real time

　　work platform

　　Consulting list

　　Dialogue display area

　　Conversation shortcut menu

　　Quick phrase area

　　Customer information area

　　Facilitate you to answer customer questions in real time

　　JD.com online customer service platform

　　Customer service account must be registered on JD.com

　　Unified management by merchant backend

　　Contact list

　　View customer service organizational structure

　　Find colleagues quickly

　　View recent contacts

　　View recently contacted customers

　　JD.com online customer service platform

Jingdong dong dongHow to use

　　(1): Enter the account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to personal circumstances.

　　(2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of JD.com’s official website, and then fill in the relevant information to register and modify it.

Notice:

　　Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.

Jingdong dong dongChange log

1. New customer notes and order notes have been added to the customer service workbench, which can record customer needs in real time and process them uniformly to improve customer service efficiency.

2. The customer service workbench adds the function of batch processing offline customers, which can quickly delete offline customers.

3. Added risk control message safety tips and link safety tips

4. Individual user crash problem

5. Some users cannot receive messages.

6. Some users are automatically disconnected and unable to automatically reconnect.

Version: 5.5.3.400 Merchant Edition | Update time: 2016-10-13

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JD.com Online Customer Service Platform Review

1st floor Huajun netizen 2019-10-13 16:41:59

The interface design of Jingdong’s online customer service platform is easy to use and has rich functions. I highly recommend it!
2nd floor Huajun netizen 2018-06-09 20:59:10

JD.com’s online customer service platform is great! 100 million likes! ! !
3rd floor Huajun netizen 2017-09-17 05:06:32

The overall feeling of Jingdong's online customer service platform is good, I'm quite satisfied, the installation and operation are very smooth! Followed the installation step-by-step instructions and it went very smoothly!