Highlights of shredded radish
Through intelligent customer service management, we help enterprises save costs and improve service efficiency. It supports access through multiple channels such as Android, iOS, WeChat official accounts, mini programs, websites, QR codes, etc., ensuring that corporate services can cover every corner of the Internet.
Features of shredded radish
Intelligent robot: Using the world's leading artificial intelligence learning technology, it can accurately answer repeated questions and improve customer service efficiency.
All-round services: Integrate functions such as internal collaborative IM, work order transfer, and CRM docking, and provide a knowledge base and help center to help users follow up and solve problems faster.
Mobile customer service: Supports mobile customer service, allowing customer service to receive visitors anytime and anywhere, making work more flexible.
User behavior insights: collect statistics on visitor sources, trajectories, residence time and other information, improve user portraits, and conduct key link marketing.
Statistical analysis: Provides analysis of multiple customer service business indicators to help companies accurately grasp problem decisions.
Shredded radish function
Omni-channel access: Supports access through multiple channels, allowing enterprise services to be ubiquitous.
Intelligent dialogue allocation: Introduce the ACD automatic allocation model to allocate dialogues based on the skills and efficiency of customer service to improve visitor satisfaction.
Regular customer identification: Automatically identify regular customers, quickly retrieve visitor identity information and historical conversation records, and improve communication efficiency.
Easily switch conversations: Equipped with an automatic process design, customer service can easily switch between multi-visitor conversations from different sources and channels.
Actively contact potential visitors: Convert potential visitors into closed customers through service invitations and active dialogue functions.
Customer information collection: Flexibly combine multiple methods to collect customer information to provide targeted services for high-value visitors.
Internal customer service collaboration: Supports functions such as conversation transfer, internal communication, and announcement notifications to ensure that the customer service team can quickly solve visitor problems.
Smart quick reply: Put frequently used replies in the common reply column, and customer service can send them with one click. It also supports intelligent association reply answers.
Service work monitoring: Managers can monitor customer service conversations in real time to ensure online service quality.
Customer service log attendance: The system automatically records attendance information and effectively manages attendance.
Role authority management: Refined customer service authority management ensures the customization of the enterprise security model.
Service and marketing integration: Transform the customer service center into a profit creation center to achieve the perfect combination of service and marketing.
Frequently asked questions about shredded radish
What channels does the Luobosi intelligent customer service tool support?
Answer: Support access through multiple channels such as Android, iOS, WeChat official accounts, mini programs, websites, QR codes, etc. to ensure that the company's services can cover every corner of the Internet.
Radish update log:
1.Fix some bugs
2. Optimized some functions
Huajun editor recommends:
The operation steps of this software are very simple and very fast, so users can use it with confidence. Also recommended360 browserDownload and use related software.
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