NetEase Seven Fishes

The official PC version of NetEase Qiyu Cloud Customer Service. Qiyu is a cloud customer service software owned by NetEase that focuses on solving communication problems between enterprises and customers. It is committed to improving customer service efficiency and customer satisfaction for corporate customers through intelligence and big data. Ways to reduce enterprise management costs.

Function introduction

Establish communication channels with customers from different places such as website, mobile APP and WeChat official account

Enrich communication methods

No matter whether customer service is online or not, customer feedback can be received; expressions, pictures, voice, and order sending make communication more efficient

Intelligent robot

Use artificial intelligence to answer customer questions, provide never-offline customer service, and reduce customer service labor costs by 80%

Seamless connection of customer information

                                                                                                                                                                                                                                                                A variety of ways to connect to the enterprise CRM, the workbench comprehensively displays customer information, allowing the service to understand the customer better

Work order system

Supports multiple ways to create work orders to facilitate cross-department collaboration and problem follow-up

Data reporting and analysis

More than 17 data reports, real-time monitoring of on-site status, and comprehensive reflection of product issues

Software features

Supports information access from APP, WeChat and other multiple channels;

Supports various communication methods such as pictures and expressions;

Supports multiple ways to create work orders to facilitate cross-department collaboration and problem follow-up;

The cloud customer service system is connected to the enterprise's CRM.

NetEase Qiyu update log:

​​ 1. The management background has been visually revised and optimized to create a new comfortable and smooth operating interface and an efficient usage platform;

​​ 2. The platform has newly launched a PC client mode, which makes message reminders and notifications more effective;

​​ 3. Launched iOS customer service workbench, customer service can keep in touch with customers anytime and anywhere through their mobile phones;

​ 4. Simplify the registration process and add mobile phone number verification rules;

5. Added instructions for using robots in the management background;