Tencent Qidian computer client

Tencent Qidian computer client is a comprehensively built enterprise office software that brings you convenient office services in all aspects! Tencent Qidian is a SAAS-level social customer relationship management platform that helps enterprises improve their operation and management efficiency. It is based on IM and fully integrates Tencent's resources and capabilities, allowing enterprises to easily manage multiple social platforms, retain customer leads from different channels, gain insight into customer needs, and conduct refined customer relationship management to help enterprises achieve business conversions using diverse social interaction methods.

 

Tencent Qidian functional features

1. Serve customers through various social methods

Enterprises need to fully cover customer touch points in order not to lose inquiries and business opportunities.

multi-channel communication

Covers mainstream communication channels including WeChat, and has exclusive customer service for QQ friends

Connect online and offline

QR code initiates dialogue and monitors the effect, opening up online and offline scenarios

QQ relationship

Establish stable relationships by adding QQ friends and groups, and unique privacy group protection business opportunities

Seamless switching

Integrate telephone and online communication, seamless switching to improve customer service efficiency and customer experience

2. Business opportunities for large-capacity customer database management

Based on social friend relationships, we protect customer resources, continuously track demand, and convert business opportunities.

Customer database

Massive customer database to protect customer resources from being lost due to personnel changes

Customer migration

Existing QQ friends, groups and customer lists can be migrated to the customer database

Customer attribution

Customers can be assigned a dedicated person to follow up and provide exclusive services to promote the conversion of business opportunities.

Customer portrait

Analyze and build customer database portraits through multiple dimensions to understand customer composition

3. Integrate multiple channels to intelligently connect customers

A workbench that integrates multiple communication methods for customers to comprehensively improve communication efficiency.

Fusion workbench

Telephone and online communication can be performed in parallel or switched to support various online and offline scenarios.

customer ratings

Identify high-value customers based on access behavior, customer portraits and machine learning algorithms

Intelligent routing

Intelligent allocation of advanced customer service to connect high-quality customers and improve customer satisfaction

Match across pathways

Match customer service and customers across channels to avoid repeated communication (coming soon)

4. The cloud call center responds at any time

No waiting for deployment and expansion, flexible configuration, and efficient response to business needs.

Cloud computing architecture

Leading cloud computing architecture, no need to wait for capacity expansion, respond to business at any time

Operator direct signing

Direct signing by national operators, flexible online deployment in multiple regions, and no risk of suspension

IVR visualization

IVR visual editing, just drag and click to configure services, intuitive and efficient

5. Active marketing enhances conversion advantages

Service is marketing, strengthen proactive marketing capabilities, and promote customer conversion and repurchase.

active conversation

Proactively initiate communication based on website stay time, number of visits, etc.

Group message

Filter based on tags and portrait attributes, and send targeted group messages to reach customers

Batch outbound calls

Efficient and intelligent outbound calls, insight into customer value, and improved customer conversion

red envelope coupons

Flexible configuration of red envelopes, cards and coupons can be directly saved to mobile QQ or WeChat wallets. IVR visual editing. To configure services, just drag and drop to click, which is intuitive and efficient.

6. Data reports support business management

Full-process data reports, centralized management of employee performance, and quantitative analysis of business capabilities.

employee report

Workload and quality data can be viewed and exported at any time to efficiently manage employee performance

session report

Open up the full link data from the official website to the completed order, and the conversion status is clear at a glance

Message record

Conveniently view employee message records, quickly locate problems, and effectively control risks

Traffic report

Detailed traffic reports, visual analysis of call loss and voice navigation traffic

7. AI quality inspection and monitoring improvement services

Real-time monitoring of working status, powerful AI quality inspection, and professional management.

Real-time monitoring

Multi-dimensional monitoring captures employee work status in real time and assists in optimizing resource allocation intelligence

Voice quality inspection

Automatic speech recognition, keyword detection, rapid screening and scoring, and intelligent quality inspection

performance report

Rich work performance reports, intuitively displaying key indicators of customer service's daily work

8. Open platform integrates business systems

Adhering to Tencent's philosophy of openness and win-win, we work with partners to build an ecosystem and help enterprises transform.

Rich API

Open API to quickly integrate social communication, business and data capabilities

UI integration

Open UI integration allows seamless connection between enterprise systems and Qidian capabilities

Certified Partner

Certified professional partners to help with business customization and integration to ensure successful implementation

Tencent Qidian installation steps

1. Download the Tencent Qidian software package from Huajun website, unzip it and enter the installation, click [Customize Options]

2. Click [Browse] to customize the installation file location, and click [Install Now]

3. Installing Tencent Qidian

4. Tencent Qidian installation completed

How to use Tencent Qidian

How to edit business profile?

1. On this page, you can edit and modify the company information filled in when opening an account, including the company's full name, company abbreviation, company avatar, industry, company address, contact number, email, company homepage URL and other basic company information. You can also set a company signature and company profile to enrich and improve the company information.

2. After setting up corporate display information, it can be displayed at the following corresponding locations after customers access the session, helping you better serve and guide customers.

*Note: After editing the corporate information section, it will take 1-2 working days for review before it is updated.

How to set up a business showcase?

In the [Corporate Management]-Corporate Information-[Corporate Showcase] page, you can open and set up a corporate showcase with pictures and texts, and display the showcase content in the main account data card to enrich the corporate image.

Use the administrator QQ to open the account center - [Enterprise Management] - [Enterprise Showcase], click [Create Enterprise Showcase]

Upload pictures, fill in titles and links, and create up to 2 new corporate showcases. Click [Submit for review]

After submission, the system will review it. Once approved, it will be displayed in the dialog box and data card.

How to modify corporate contact?

On this page, you can edit and modify the corporate contact person filled in when opening an account. As shown below:

*The mobile phone number will receive important messages from the Qidian system, please modify it with caution

*The QQ number is the administrator QQ and has the highest management authority. Please modify it with caution.

How to set up affiliated enterprises?

On this page, you can configure affiliated enterprises for your company. After setting and passing the configuration, the profile cards of subsidiary employees can also display the name of the subsidiary under the head office.

*Note:

1) Each set of business sites can be associated with 200 companies

2) The added affiliated enterprise must be a branch or subsidiary of the main enterprise or the legal representative must have the same name to be approved. The review time is 1-2 working days.

Tencent Qidian FAQ

How to create new employees?

On this page, you can perform the "New Employee" operation. First, click the "Create Employee" button and fill in the employee information.

Among them, the Qidian account number is the QQ system number (the number can only be selected when creating a member, and is not selected when editing existing members), the real name is the internal display nickname, the account name is the unique identification within the Qidian system, and the external nickname is the customer-facing conversation nickname.

Next, you can configure management permissions for employees. You can directly select an existing role template (such as the default "super administrator" role), or you can create your own roles. In setting permissions, each large module can pull down and check the subdivision permissions of small modules.

After clicking "Finish", the employee is successfully created.

How to move employees?

In the [Enterprise Management]-Employee Permissions-[Organizational Structure] page, you can check employees to move and move employees to other departments individually/in batches.