Nuohao online customer service system

Visitor real-time monitoring:

Once a visitor logs in to the website, the system will immediately prompt that a new visitor has arrived, as if a monitoring radar has been installed for your website so that you will not miss any potential customers; you can view and monitor all visitors currently online on the website in real time and its details.

Visitor identification:

It can identify which friendly link or advertising link the visitor comes from; and can know the visitor's IP information. After entering the website, visitors have browsed which pages and which page they are currently browsing.

Actively invite visitors to communicate online:

It can view and monitor all visitors currently online on the website and their details in real time. After obtaining a lot of information about the visitors, the online customer service staff of the website can judge whether it is necessary to invite the visitor. Break the traditional wait-and-see sales model, immediately take the initiative to negotiate with the other party, help customers gain a deeper understanding of your company and products, and obtain the other party's purchasing intentions, contact information and other information.

Chat history:

Record visitor customer numbers based on IP information, which can be queried, browsed or statistically analyzed as a set of stable customer files. Managers can check the chat records between customers and customer service at any time, understand each employee's work status, customer satisfaction, etc., promptly discover problems that arise during the sales process, and improve work efficiency and customer satisfaction.

Offline message:

Record user messages when they are not online, so as not to miss every customer, and record the source information of customers who leave messages.