Mercury Security SystemsSoftware introduction
Supports PTZ control
Remotely operate the PTZ IPC, and remotely adjust the monitoring angle of the PTZ IPC through the management page. High-speed dome cameras and PTZ wireless machines can all be accessed, and centralized management of PTZ models is efficient and convenient.
Mercury Security SystemsSoftware features
Can be connected to 6 network cameras for simultaneous monitoring and recording
Supports access to 6-channel network cameras, and a single channel supports preview, playback, and recording of up to 2 million pixel high-definition videos. Automatically identify and add IPC with one click, quickly produce pictures, and make configuration easier.
FAQ
Device is not online
Problem description:
When using the Mercury Security APP for remote monitoring, you may encounter a situation where the device displays "offline".
Solution:
Check the network connection: Make sure the recorder or camera is connected to the Internet and can communicate normally with the MERCURY cloud server on the external network.
Check the IP address settings: If the device uses a static IP address, check whether the router's network segment has changed. If it changes, you need to set the device to a dynamic IP and obtain the IP address again.
Check the network line: Check whether the network line between the video recorder and the switch or the switch and the router is smooth. Confirm the quality of the network cable, crystal head production and switch settings (such as whether to turn on isolation mode or divide VLAN).
Check the router settings: Check whether the router is set to prohibit the video recorder or camera from accessing the Internet, and unblock it if necessary. Also check whether the router has enabled WiFi that requires authentication. This may cause the recorder to be unable to connect to the external network.
Mercury Security System Update Log
Software upgrades are generally done to improve the product’s support for certain special environments and applications. If your product is in normal use, it is not recommended that you upgrade the product.
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