800 off IM seller version

800 off IM seller versionIt is a customer service chat tool created by Zhe800 for the majority of users and merchants. Zhe800 seller version chat tool mainly solves the problem of difficult communication before. With it, it can ensure smooth communication between buyers and sellers and effectively improve the communication efficiency of sellers.

Introduction to 800 discount

Discount 800: Affiliated to Tuan 800, a domestic professional group buying navigation website, it is a website that provides limited-time sales of ultra-high cost-effective products. It aggregates information on super cost-effective online shopping products from brand direct suppliers and Taobao Tmall merchants that are exclusive to Discount 800 users. It updates more than a thousand models of awesome products every day.

Seller version instructions

In order for you to better handle user inquiries and facilitate order transactions, please use the customer service chat tool in strict accordance with the following requirements:

1. Pre-sales customer service must respond to consumer inquiries within 3 minutes and do their best to serve consumers and promote transactions.

2. All customer service (including pre-sales and after-sales) of sellers in the special sale mall must be online from 9:00 am to 18:00 pm, and are guaranteed to respond to buyer inquiries within 3 minutes.

3. It is prohibited to use uncivilized language in customer service communication with consumers. Once used, 800.com has the right to terminate the activity at any time and impose penalties in accordance with the terms stipulated in the 800.com merchant cooperation agreement.

4. After-sales customer service must respond to consumer inquiries within 10 minutes and ensure that after-sales processing is carried out in accordance with the 8-day no-reason return and exchange commitment to ensure that users have a pleasant shopping experience.

5. For orders from consumers who apply for refunds, returns and rights protection in the background, after-sales customer service should handle them in the system within 24 hours to ensure that consumers' demands can be responded to as soon as possible.

Note:

Discount 800 will monitor the merchant's use of chat tools. If any violation of the above rules is found, the merchant will be notified via Want Want or by phone first. If the merchant's customer service is still unable to guarantee the product after contacting it 3 times (or the merchant cannot be contacted by Want Want's QQ phone number) according to the above rules, Discount 800 will judge this product to be removed from the shelves.

Warm reminder: Due to the large volume of inquiries from merchants, if a customer service classmate does not reply to you for a long time, please contact other Wangwang and the customer service will serve you as soon as possible.

Change log

New features:

Add or delete friends? Return to the background? Get it done with one click in the dialog box!

You can use the "Enter Backstage" button to directly access the Seller Center;

You can also use the "Add/Delete Friends" button to modify friend relationships with one click;

Warm reminder: automatically placed team companions cannot be deleted~

FAQ

Q: Customer service reports error 2503/2502 when installing/upgrading.

A: 2503/2502 errors when installing software are generally caused by the lack of administrator rights when installing software. It can be solved by following the following steps:

1) Find the following icon in Start Menu->Control Panel and click to enter, uninstall the 800IM customer service version;

2) Open the link http://d.zhe800.com/im/zhe800IMSeller.msi, download the latest IM customer service version, and save the file on the D drive;

3) Open My Computer, enter the C:WindowsSystem32 directory, find the cmd.exe file, right-click and select Run as Administrator to open the command window (remember to run as Administrator)

4) Enter D:zhe800IMService.msi in the window, then press Enter, and the installation will be successful.

Q: When installing, it prompts that the directory is invalid.

A: Maybe due to equipment reasons, any .msi software cannot be installed. Try the solution: Check if there is a Temp folder in the C:Windows directory. If not, please create one.

Q: What should I do if I keep updating after downloading, installing and logging in IM?

A: The network used by the merchant may cause the downloaded file to be an old version due to CDN caching. Please contact customer service to help provide the latest version of the installation package offline and try to reinstall.

2. Log in to IM

2-1. Log in with the main account:

Method 1: Log in using your registered mobile number + password;

Method 2: Use the merchant name (XX sale store) + password to log in;

2-2. Sub-account login:

Method 1: Use sub-account name (XX Specialty Store: YY) + password to log in;

Method 2: Use the bound mobile phone number (provided that the bound mobile phone number is indeed set, see "Sub-account" for details) + password to log in;

Q. When logging in, it prompts that it is temporarily unable to connect to the 800 server. Please try again later.

A: 1. It is recommended to restart the router and modem and try again;

2. For network problems, please contact the network operator to solve the problem.

Q: Unable to locate the input point

The reason for the error is that the operating system version is too low. The IM operating environment requires windows XP sp3 and above. If this problem needs to be solved, you can only replace it with a higher version of the operating system.

Q. When logging in, it prompts that the username does not exist.

A: Please check whether the account name used to log in is correct (exactly the same as the account name shown in the seller center), and there should be no spaces or typos.

Q: When logging in, it prompts that the data format is incorrect.

A: It may be because the mobile phone number was entered by copying and pasting, and an extra space was copied during the copying process.

Solution: Enter the mobile phone number manually, or confirm carefully when copying, and do not copy the spaces.

Q: When logging in, it prompts "The server returned an error: thrift call error"

A: If there is a system problem, you need to contact 800 customer service in time, and log in to IM as soon as possible after the customer service informs you that the problem has been solved. In order to avoid customer service notifying you in time, it is recommended to try logging in to IM again after a few minutes.