Jingdong Dongdong Merchant Edition

Jingdong Dongdong Merchant Edition is Jingdong’s online customer service platform. It is a workbench for small and medium-sized merchants on Jingdong. It not only provides online customer service functions, but also provides real-time message reminders, order management and other functions. It is a powerful helper for merchants to manage their stores. Jingdong Dongdong Merchant Edition is an IM tool launched by Jingdong Mall for merchants and users. Jingdong IM tool "Dongdong" builds a communication bridge for merchants and users, supporting PC and mobile terminals. Features introduction: Inquiring Added a preview function of the customer's last message to allow you to sense customer dynamics in real time work platform Consulting list Dialogue display area Conversation shortcut menu Quick phrase area Customer information area Facilitate you to answer customer questions in real time Login account Customer service account must be registered on JD.com Unified management by merchant backend Contact list View customer service organizational structure Find colleagues quickly View recent contacts View recently contacted customers