800 off IM seller version

Zhe800 IM seller version is a chat tool launched by Zhe800 to make communication between sellers and buyers more convenient. It can help sellers and buyers communicate effectively to ensure the security of transactions. Users in need can download it with confidence.

Instructions for use:

In order for you to better handle user inquiries and facilitate order transactions, please use the customer service chat tool in strict accordance with the following requirements:

1. Pre-sales customer service must respond to consumer inquiries within 3 minutes and do their best to serve consumers and promote transactions.

2. All customer service (including pre-sales and after-sales) of sellers in the special sale mall must be online from 9:00 am to 18:00 pm, and are guaranteed to respond to buyer inquiries within 3 minutes.

3. It is prohibited to use uncivilized language in customer service communication with consumers. Once used, 800.com has the right to terminate the activity at any time and impose penalties in accordance with the terms stipulated in the 800.com merchant cooperation agreement.

4. After-sales customer service must respond to consumer inquiries within 10 minutes and ensure that after-sales processing is carried out in accordance with the 8-day no-reason return and exchange commitment to ensure that users have a pleasant shopping experience.

5. For orders from consumers who apply for refunds, returns and rights protection in the background, after-sales customer service should handle them in the system within 24 hours to ensure that consumers' demands can be responded to as soon as possible.