Jingdong Dongdong Merchant Edition (Seller Edition)

Jingdong Dongdong Merchant Edition is an IM tool launched by Jingdong Mall for merchants and users. Jingdong IM tool "Dongdong" builds a communication bridge for merchants and users, supporting PC and mobile terminals. Jingdong Dongdong Merchant Edition is a workbench for small and medium-sized merchants on Jingdong. It not only provides online customer service functions, but also provides real-time message reminders, order management and other functions. It is a good helper for merchants to manage their stores!

Simple instructions for using the JD Dongdong Merchant Edition:

1. Once installed, it will be displayed on the desktop, and we can log in.

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2. The chat window is similar to Aliwangwang. You can try to find a seller to communicate.

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3. There are a variety of rich emoticons for you to choose from in JD Dongdong. You can choose according to your own preferences.

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Features:

Inquiring

Added a preview function of the customer's last message to allow you to sense customer dynamics in real time

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work platform

Consulting list

Dialogue display area

Conversation shortcut menu

Quick phrase area

Customer information area

Facilitate you to answer customer questions in real time

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Login account

Customer service account must be registered on JD.com

Unified management by merchant backend

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Contact list

View customer service organizational structure

Find colleagues quickly

View recent contacts

View recently contacted customers

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Interface introduction:

Login interface

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(1): Enter the account number and password on the login interface, and select whether to check "Remember Password" and "Automatic Login" according to personal circumstances.

(2): If you need to register a new account and change the account password, please directly click the buttons "Register Account" and "Retrieve Password" in the frame above. After clicking, it will be directly linked to the registration page and password change page of Jingdong's official website, and then fill in the relevant information to register and modify.

Notice:

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Before clicking to log in, please select the status after going online. The current status is divided into two types: "I am online" and "Pending". In order to improve customer experience, it is recommended to select "Suspend" before logging in.