Ali seller

Alibaba Seller PC version is a one-stop operation tool specially created for Alibaba merchants. Integrate core functions such as store management, order processing, customer communication, and data analysis, and support multi-end data synchronization. It can efficiently handle order circulation, product loading and unloading, gain insight into business dynamics through real-time data dashboards, and optimize communication efficiency with intelligent customer service tools, helping merchants reduce costs and increase efficiency, and easily handle daily store operations.

Alibaba seller software features

Multimodal customer communication

TradeManager integration: supports 24-hour online, receives and responds to inquiries from international site buyers in real time, and is compatible with multi-language instant messaging.

Inquiry and RFQ management: Real-time reminders for new inquiries, automatic matching and push of buyers' RFQ requirements, support for quick quotations and status tracking, and faster business expansion.

data driven decision making

Data steward: Provides business opportunity distribution, access and conversion data, multi-dimensional analysis of business performance, and provides data support for strategy optimization.

Market trend analysis: Integrate industry data and foreign trade headlines to help users grasp market trends in real time and control new business opportunities.

Full process order management

Order status inquiry: Supports real-time tracking of export orders through One Touch, making logistics information transparent and ensuring that the transaction process is controllable.

Business friends network management: Conveniently manage customer contacts and strengthen the maintenance of relationships with new and old customers.

Marketing and Promotional Tools

SNS free promotion: Distribute new and hot products for free through Facebook, Twitter, LinkedIn and other channels to start self-service marketing.

Be the first to participate in investment promotion activities: Get information about Alibaba International Station activities as soon as possible and give priority to sign up for high-quality investment promotion projects.

Utility integration

Exchange rate conversion and FOB quotation assistant: supports conversion of 27 mainstream currencies, quickly calculates product costs to FOB quotations, and improves quotation efficiency.

Business card scanning: Extract business card information with one click, facilitate management and export, and simplify the customer information entry process.

Alibaba seller software functions

Customer communication and business opportunity management

Inquiry processing: Receive and respond to international site buyer inquiries in real time, view buyer profiles and behavioral data, and accurately grasp customer needs.

Direct Procurement (RFQ): Automatically matches buyers' RFQ requirements, supports online quotation and status management, and improves the probability of transaction.

Foreign Trade Express: Precision marketing tool, pay based on results, easily reach potential buyers.

Order and logistics tracking

Yidatong order inquiry: check the status of export orders in real time, grasp the logistics progress, and ensure the smooth completion of transactions.

Online order management: Supports order status filtering, export and history query to improve order processing efficiency.

Market and industry analysis

Foreign trade headline information: Provide the latest industry trends, policy interpretations and market trend analysis to assist decision-making.

Data steward: Displays core indicators such as product exposure, visitors, and feedback to help optimize products and operational strategies.

Training and community interaction

Training Home: Provides courses and videos in the foreign trade industry to obtain professional knowledge for free and improve business capabilities.

Foreign Trade Circle Forum: Gathers foreign trade practitioners to share their experiences, participate in topic discussions, and expand industry contacts.

Tools and service support

Exchange rate tool: Check the exchange rates of 27 mainstream currencies in real time, and support customized exchange rate reminders.

Credit guarantee and payment: Integrate Alibaba credit guarantee services to provide a safe transaction environment.

Alibaba seller software frequently asked questions

How to cancel a shipping order on Alibaba?

Shipping orders have the following situations:

1. There is no payment for this order, just click to close it in the background;

2. This order has been paid. At this time, you can only discuss with the customer, apply for a refund, and cancel the delivery process;

3. This order is an offline transaction. After many customers have taken a fancy to it online, the receipt transaction is completed online and offline. At this time, you only need to send a virtual order number or a delivery order number that has been discussed with the customer in advance to ship the goods.

How do Alibaba sellers quickly translate English into Chinese?

In the chat interface with customers, find the "Translation" icon (Chinese-English switch logo) next to the input box. After clicking it, the system will automatically translate the English message into Chinese. You can also turn on the automatic translation function for real-time conversion.

How do Alibaba sellers modify prices?

Log in to the Alibaba seller workbench, enter "Product Management", find the corresponding product and click "Edit", modify the amount in the "Price Settings" section, and click "Save and Submit" after confirmation.

How do Alibaba sellers publish products?

Click "Products" at the top → "Publish Product", select the category and fill in the title, attributes, specifications and other information, upload pictures, set the price and inventory, submit for review, and the release will be successful if the review is passed.

How do Alibaba sellers log in to two accounts?

You can open two different browsers to log in separately; or click "Account Switching" → "Add Account" in the upper right corner of the workbench, enter the second account information to log in, and support quick switching.

How do Alibaba sellers close Cheng e credit?

Enter the "Transaction" → "Credit e-Credit" service page, find the "Close Service" button, read the instructions and confirm, complete the identity verification and other steps and submit it to close.

How do Alibaba sellers send business cards?

Open the chat window with the customer, click the "Business Card" icon above the input box, select the store's official business card, confirm the information and click "Send".

How do Alibaba sellers set up automatic replies?

Enter "Message Center" → "Auto-Reply Settings", select first reception, keyword or offline reply type, edit the content and set trigger conditions, and it will take effect after saving.

How do Alibaba sellers check the amount to be received?

Click "Fund Management" → "Transaction Accounts", and in the "Pending Payments" section, you can view details such as the unpaid order amount, order number, and estimated arrival time.

How do Alibaba sellers modify the logistics order number?

Enter "Order Management", find the details of the corresponding order point, click "Modify" in the "Logistics Information" section, enter the new logistics order number and company information, confirm and save.

Installation steps

Special note: The installation package provided by Huajun Software Park contains Android emulator and softwareAPK file, the computer version needs to install the emulator first, and then install the APK file.

  1. First download the installation package from Huajun Software Park. The software package contains an emulator exe installation program and an APK file and unzip them. First click on the exe program to install the emulator.

  2. Double-click the "Tencent Mobile Game Assistant.exe" file to enter the installation interface. Users can click "Install" to select the system's default installation address for installation, or click "Custom Installation" to select the installation path. Custom installation is recommended here.

 3. Wait for the Tencent Mobile Game Assistant emulator to be installed, and then click "Start Now" to open the emulator.

 4. Enter the main interface of the simulator, click the icon in the upper right corner and select the "Local APK Installation" button.

 5. In the pop-up window, click the decompressed APK file, and then click Open.

 6. Afterwards, the software will enter the installation process. You need to wait for a moment. After the software installation is completed, it will appear in my software list. Click the icon and double-click to open it.

1. Fixed several bugs;

2. Optimize details;