How to appeal 12306-How to appeal 12306

12306 Railway is the official mobile ticket purchasing application launched by China Railway Corporation. It is specially designed for smartphone platforms such as Android and iOS. This application greatly facilitates passengers' travel, allowing them to check key information such as train routes, fares, departure times, arrival locations, and the specific location of the train station through their mobile phones anytime and anywhere. Next, let the editor of Huajun explain to you how to appeal for 12306 and how to appeal for 12306!

first step

First, make sure you have downloaded and installed the latest version of the official railway 12306 application, and successfully logged in to your account. On the app homepage, find and click the "My" button in the lower right corner to enter the personal center page.

Step 2

In the "My" page, slide down or browse the options on the page, find "Complaint" or a similar feedback portal, and click to enter the complaint page.

Step 3

On the complaint page, you need to select the specific type of complaint based on the actual situation, such as service quality, ticketing issues, station facilities, etc.

Step 4

According to the prompts, select or enter relevant ride information, including ride date, train number, carriage number, etc., so that the system can more accurately locate your ride experience. If the complaint involves a specific passenger, you need to select or enter the passenger's information, such as name and ID number (ID number may not be required in some cases).

Step 5

In the text box provided, describe the specifics of your complaint and your request in detail. Please try to keep your language clear and objective, and include key time points and factual basis.

Step 6

If you have relevant photos, videos or other evidence materials, you can click the "Upload Attachment" button to upload them. These evidences will help support your complaint. After checking that all information is correct, click the "Submit" button to complete the complaint. After submission, you will receive a complaint number or related confirmation information for subsequent inquiries about the progress of the complaint.

The above is how to appeal 12306 and how to appeal 12306 compiled by Huajun editor for you. I hope it can help you!