During the peak period, it crashed twice in three days! 12306 official emergency response

On the morning of January 8, the topic "12306 collapsed" once again appeared on the hot search list. Some netizens reported that the train ticketing platform 12306 encountered problems such as login difficulties, blocked ticket purchases, and poor ticket enquiries.

In the afternoon of that day, the 12306 official website released a situation report. The content is as follows:

On the morning of January 8, the 12306 ticketing system encountered a high traffic warning, causing congestion when passengers logged in to the mobile app. After emergency treatment, the situation has basically been alleviated. The operation of the 12306 website and 12306 Alipay applet remains normal, and passengers can log in and purchase tickets smoothly. Next, we will continue to strengthen technical maintenance work to ensure smooth login through all channels of the system. We sincerely apologize for the inconvenience this incident has caused to passengers purchasing tickets.

It is worth noting that this is the second time 12306 has failed in the past three days. On the afternoon of the 6th, some netizens posted on social platforms that "12306 has crashed" and they were unable to purchase tickets. Another netizen said that "after successful payment, I cannot see the ticket purchase record."

Around 15:40 that day, several official customer service staff of China Railway 12306 responded to Sino-Singapore Jingwei, "The 12306 App platform has just completed system maintenance and has gradually returned to normal. Passengers can refresh the page for enquiries."

According to news from China Railway, the 2025 Railway Spring Festival Transport will start on January 14, 2025 and end on February 22, lasting 40 days. Train tickets for the first day of Spring Festival travel will go on sale on December 31, 2024. On January 14, 2025, passengers can buy train tickets for New Year’s Eve (January 28); on January 15, 2025, passengers can buy train tickets for New Year’s Day (January 29).

According to CCTV News, at 2 pm today (8th), the State Council Information Office held a press conference to inform about the situation and related work arrangements for the 2025 Spring Festival Transport. It is expected that cross-regional personnel movements will reach 9 billion during the Spring Festival travel period.

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