Alibaba responded to the crash of many apps

    On the evening of November 12, a sudden failure swept Alibaba Cloud, causing many applications including Taobao, DingTalk, and Alibaba Cloud to be unable to function normally. The outage attracted widespread attention from users and the industry, with many users taking to social media to express their dissatisfaction and concerns.According to user feedback, it was suddenly discovered that night that apps including Taobao, DingTalk, and Alibaba Cloud Disk could not be used normally, and even affected many Alibaba products such as Xianyu and Ele.me. Users have expressed concern because this failure has had a considerable impact on their work and life. "Topics such as "All Alibaba products collapsed", "Taobao collapsed again", "Xianyu collapsed", "DingTalk collapsed", "Alibaba Cloud collapsed", "Everything collapsed, so did I" also appeared on Weibo hot searches.

    In the comment area, some netizens said: "Xianyu is waiting to sell goods", "I thought there was something wrong with the phone", "I couldn't find the express delivery and it crashed." Others ridiculed: "DingTalk has the guts to check in next week and give me a week."

    However, Alibaba Cloud did not keep users waiting too long. After receiving feedback from users, Alibaba Cloud engineers acted quickly to deal with the problem urgently. After a period of hard work, they successfully fixed the fault and many applications were fully restored.Regarding the cause of this failure, Alibaba Cloud stated in the announcement that after preliminary investigation and analysis, they have determined the problem. During the batch restart of component services, some users in some regions experienced exceptions when accessing the console and making API calls. Although the problem has been resolved, Alibaba Cloud also stated that it will strengthen the monitoring and maintenance of core products to ensure user data security and stable operation of services.

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