Telephone reservation system

The telephone ordering system is a catering management system that integrates powerful functions such as telephone delivery ordering, telephone reservations, telephone management, and SMS sending. It is widely used in the catering industry with a large number of telephone ordering and reservation services, helping you to greatly speed up phone calls. The processing efficiency of ordering can increase business volume, improve customer satisfaction and corporate image, and help you stand out in the fierce market competition. The functions are detailed as follows:

1. Automatic identification of caller numbers: Automatically identify customer information based on the number, and information such as customer name, delivery address, nearby streets, map directions, historical consumption details, historical reservations and statistics will pop up on the screen to avoid repeated inquiries and recording of customer names and address, effectively reducing the time it takes to answer calls. During the peak ordering period, more calls can be answered to generate more business volume, and customer addresses can be quickly located.

2. Quick ordering function: When a call pops up, you can quickly generate and print an order form with a simple click. Support customer's personalized request management when ordering dishes, such as taste, adding ingredients, etc.

3. Quick reservation function: You can complete the reservation with simple operations; after the reservation is completed, a text message can be automatically sent to the customer for confirmation; the reservation form can be queried and printed at any time.

4. Automatically count customer preferences: Automatically count each customer's favorite dishes based on ordering records, and display the customer information when a call is made. Targeted inquiries can be made when ordering, allowing customers to feel at home, improving customer satisfaction and corporate image.

5. Report statistics function: catering sales statistics table and ranking trend table, which help to grasp market changes in a timely manner; employee meal delivery statistics table; telephone traffic statistics report.

6. Powerful printing function, can support 58MM/75MM/80MM POS printers; supports multiple printers to print orders at the same time.

7. Food delivery settlement function, used to settle receivables with food delivery people.

8. Membership management and points management functions: You can set member discount rates and point redemptions to improve customer loyalty.

9. Automatic call recording function: It has no impact on the call process. The recording files are automatically compressed into mp3 format. A 20G hard drive can store about 2,500 hours of calls. You can listen to the call content at any time to avoid forgetting it, and it can also be used as a basis for resolving disputes.

10. Bulk SMS function: Bulk SMS can be sent through the software, such as mass SMS notifications of new product launches, discounts and promotions, etc. to customers with simple operation.

On-hook text message: After the call is connected, no one answers, or an outbound call is made, a preset text message is automatically sent to the user's mobile phone. The content of the text message can be corporate promotion, merchant preferential information, or other information. The content of the text message can be changed at any time as needed.

11. Recipe management, special request management for ordering, and dining table management.

12. Automatic reminder function for schedule and memo. Automatic reminder function for memo.

13. Number ownership query supports national fixed-line, mobile and China Unicom number ownership query. When a call comes in, the home location of the other party's number can be automatically determined.

14. Data backup and recovery functions effectively ensure data security.

15. Simple installation, easy to use software; high reliability, low cost.