Website Business Link

Official version of website business communicationIt is a professional online real-time communication system developed by Zhongshi Weiye Software Technology Co., Ltd., which has eighteen years of industry experience. Since its launch, Website Business Link has been favored by the online sales industry. Business Communication includes many functions such as visitor monitoring, real-time customer service, traffic statistics, website management, and data reports, which have always been at the leading level in the industry. Huajun Software Park provides you with free downloads!

Website business software functions

1. Real-time management

Managers can monitor the real-time conversations of each employee in real time to help employees grow rapidly.

2. Visitor message prediction

The online customer service system will predict the text input by visitors to improve customer service response speed and service efficiency.

3. Call center

Customer service or departments can be designated, transfers can be made to internal conversations, and cross-site transfers are supported, fully reflecting the advantages of team collaboration.

4. Permanent identification

You can know how many times each guest has visited in real time, and can automatically call up all previous conversation records of the guest to facilitate follow-up contact.

5. Data mining

The online customer service system has multiple filters, providing quantitative analysis reports for search engines and advertising sources, conversation quantity and effect, customer service staff reception, and the area where the guest is located. It can also export historical records by time period.

6. Tracking

The online customer service system can help customer service understand more of the guests' intentions, and can also help the website optimize the website process; it can also mark the visitor's access track with a more friendly name through simple settings.

7. Active invitation

The online customer service system allows you to customize invitation content or conduct direct conversations. It also supports automatic invitation and invitation interval detection.

8. Personalization

The online customer service system provides 21 sets of templates, and can customize icons, opening remarks, advertising settings, invitation interfaces, greetings, etc. to fully display your corporate image.

9. Intelligent distribution

When the traffic of the website is too large or customer service needs to be assessed, the online customer service system can directly assign the conversation to agents, reducing the time visitors wait for answers, and customer service can respond to visitors as soon as possible.

10. SSL128 encryption technology

Make your chats with website visitors safer so you don’t have to worry about your chat content being accessed by unauthorized third parties, ensure your data is sent to the correct client and server, maintain data integrity, and ensure that data is not transmitted during transmission. stolen or altered

11. Anti-malicious clicks

The online customer service system is specially developed for corporate website promotion. It can prevent malicious clicks during bidding and ranking, and effectively improve your advertising efficiency.

12. Robot

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13. Self-service multilingual translation

The online customer service system supports translation between multiple languages ​​and provides services to foreign visiting customers. Customers can directly talk to foreign visitors in foreign languages ​​and actively retain and get in touch with foreign merchants.

14. Integrated customer management CRM

The online customer service system can help you effectively manage customer relationships, effectively track customer status, and improve the efficiency of customer follow-up contact. The administrator can uniformly manage the salesperson's customers, and the salesperson can only manage his own customers.

Website Business Software Features

​ ​ 1. Active invitation. When a visitor enters the website, an invitation box will pop up to invite the visitor to talk. Customer service can also manually invite and force the dialogue to change from passive to active;

​ ​ 2. Message prediction. During the chat with the visitor, every word the visitor enters can be seen by the client. This allows the customer service to understand what the visitor wants to ask next;

​​ 3. Personalized settings, each customer can modify the floating pictures, invitation box content, dialog opening remarks and side advertising pictures of Business Communication according to their own needs;

​​ 4. Track tracking, the client can monitor the source information and access tracks of all visitors, such as which search engine comes from, what keywords are searched for, etc.;

5. Conversation allocation. Whenever a conversation comes in, the system will assign the conversation to the corresponding customer service according to the pre-set distribution rules to improve work efficiency;

​​ 6. Customer service management, Business Link has an administrator account, you can check the work status of each customer service at any time, and assign corresponding permissions to customer service

Website Business Communication Installation Instructions

The Zhongshi Website Business Software provided by Huajun Software Park is the official version of the installation package. After downloading, just double-click to start the [update_cn] installation program.

Note: The installation process is silent. After the installation is completed, the software login interface will pop up, as shown in the figure below:

The software license agreement file viewing address is:

C:UsersAdministratorAppDataRoamingZoosNetLiveReception

How to use website business link

How to set the status to online?

illustrate

This function of going online cannot be used repeatedly, that is, when your login status is "online" at this time, the "My Status-----Online" function is unavailable.

Operating Instructions

​ ​ First, log in to the website Business Link (LR) software and click on the "My Status" menu item;

​Select "Online" in the drop-down menu of "My Status"

At this time, the system will pop up the website LR customer service login window. Enter your login name, password and site ID and click "Login" to log in.

​ ​​The website LR software operation interface after logging in

Frequently Asked Questions about Website Business

​1. Will using the official version of Zhongshi Website Business Link affect the loading speed of our current website?

We have taken your concerns into account. For this reason, users usually add a line of code after </html> to help you solve the browser loading problem. The browser will fully display the user website content before loading the software code to reduce the cost. Affects the browsing speed of the user's website.

                                                                                                                                                      We have chosen a multi-line computer room with high-quality domestic service to ensure smooth web page loading speed and provide users with a smooth user experience.

​​ 2. When a visitor visits again, can the official version of the website Business Link obtain his visit record? Can such information be permanently identified?

Zhongshi Website Business Communication 7.0 version has visitor identification technology that can record website visitor information. As long as the other party logs in to your website from the same computer, the software can automatically call up the visitor's visit and conversation records, which will greatly improve customer service negotiations. Follow-up efficiency.

​​ 3. Will the floating icon of the official version of Zhongshi Website Business Link be blocked or disappear as the web page scrolls?

We have carried out technical processing on the floating icon of the Zhongshi website's Business Link online customer service software. Even if the visitor's computer has Internet assistant software (such as Yahoo Assistant) installed, the floating icon will not be blocked, nor will it be blocked by the scrolling of the web page. And disappear.

Website Business Update Log

【New】Refresh quick reply function.

【New】The binding new site window adds the site selection function.

【New】Add "Visitors who have visited before" mark in the conversation list.

【Optimization】New medical visitors are allowed to send messages when in conversation access.

【Optimization】Conversation style serialization problem after minimization and maximization.

【Optimization】When the client sends an image that is too large, the client will right-click to download the original image.

【Optimization】Optimize the color marking of the conversation list.

【Optimization】Added a hidden phone number viewing function for names and notes in history records.

【Optimization】Historical mask color is optimized to make it softer.

【Correction】[Correction] Scan code login failure when the login name and server case are inconsistent.

【Fix】Other known issues.