BOSS direct recruitment paid service received collective complaints: classification screening requires additional top-up, and the refund period is as long as 15 days

BOSS direct recruitment caused collective complaints from users due to paid service issues. The core disputes focused on two major aspects: the classification and filtering function requires additional recharge and the refund cycle is as long as 15 days.

1. Disputes over splitting charges by category filtering function

1. Specific manifestations of functional splitting and additional recharge

Basic service limitations: After users purchase basic membership or job posting services, they find that the classification and filtering functions are split into multiple paid items. For example, the "selected talent pool" requires the purchase of an additional "Chat Card" (317-451 yuan) to communicate, and further precise screening (such as by industry, experience, salary range) requires top-up of "VIP privileges".

Induced consumption model: Some users reported that after posting a job, the system enabled value-added services such as “exposure refresh card” by default, and there was no clear cancellation entry, resulting in unknowing deductions. For example, after a user paid 298 yuan to post a job, the system prompted that he needed to recharge VIP before he could use category filtering, forming a cycle of "posting - deduction - recharging".

2. Comparison between user accusations and industry

Suspected of bundled sales: Users believe that BOSS Zhipin forcibly binds basic functions (such as classification and filtering) with value-added services, violating Article 9 of the Consumer Rights Protection Law, which stipulates that "consumers have the right to independently choose goods or services."

Differences between competing products: Compared with platforms such as 51job and Zhaopin.com, BOSS Direct Recruitment’s classification and filtering function relies more on paid tiers. For example, 51job’s advanced search function is included in the basic membership, while BOSS direct recruitment requires additional top-up.

3. No clear official response

As of May 2025, BOSS Direct Recruitment has not issued an official statement on the issue of splitting the classification and filtering functions. When some users give feedback through customer service, the answers they get are mostly "the function is designed like this" or "it is recommended to purchase a higher-level service."

2. Too long refund period and overbearing clauses

1. Refund process and cycle issues

Review delays and deduction disputes: After a user applies for a refund, BOSS Direct Recruitment usually takes 3-5 working days to review, and the time for the refund to arrive generally exceeds 10 days, and in some cases it takes more than 15 days. For example, a user applied for a refund on May 1, but received a customer service contact on May 5, and a 7-day usage fee was deducted.

The deduction rules are opaque: when refunding, BOSS Direct Recruitment often deducts high fees on the grounds that “services have been used”. For example, if you make an early refund after purchasing an annual membership, you will be charged a 30% penalty, and the remaining days will be calculated as a whole month (for example, only 1 month's fee will be refunded for the remaining 50 days).

2.Industry Comparison and Regulatory Trends

Comparison of competing product policies: Platforms such as Zhaopin and Liepin support pro-rata refunds for unused services, and the review period usually does not exceed 7 days.

Regulatory trends: In April 2025, relevant national departments strengthened supervision of the platform’s “refund only” policy, requiring a balance between the rights and interests of consumers and merchants. Although BOSS Direct Recruitment is not directly involved in "refund only," its refund policy may face similar scrutiny.

3. User influence and market response

1. User experience and trust crisis

Decreased recruitment efficiency: The separation of classification and filtering functions causes enterprise users to frequently recharge, which increases recruitment costs. For example, after a company paid 298 yuan for accurate screening and posted a job, it still needed to purchase additional chat cards and VIP privileges, with a total cost of over a thousand yuan.

Damage to brand reputation: According to the Black Cat Complaint Platform, as of May 2025, the number of complaints involving BOSS direct employment reached 6,975, of which "arbitrary charges" and "inconsistent services" accounted for more than 40%. On social media, users called it a “bottomless paid pit” and “the king of routines”.

2. Market competition and user loss

Diversion effect from competing products: Platforms such as 51job and Zhaopin Recruitment launch preferential packages (such as “recruitment gift packages”) for small and medium-sized enterprises to attract users who are dissatisfied with BOSS direct recruitment charges.

Changes in user structure: BOSS Direct’s 2024 financial report shows that the revenue proportion of small and medium-sized customers dropped from 42.39% to 40.65%, while the revenue proportion of KA customers (annual contribution of more than 50,000 yuan) increased to 24.37%. This change may reflect the loss of small and medium-sized customers due to cost pressures.

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