Shengwei telephone return visit management system software

In order to win customer satisfaction and understand customers' usage and suggestions, many companies have established a customer telephone return visit system. Traditional customer return visits only have phone calls without special software and phone recording, so the success rate and efficiency of return visits are not high. Decision makers cannot obtain valid and authentic data, nor can they randomly check the telephone recordings of return visitors. Moreover, it takes a lot of time to dial the phone number during the return visit.

With the Shengwei telephone return visit system, these problems can be solved and work efficiency improved.

The most indispensable thing for any business is customers. How to retain old customers and attract more new customers? Customer return visits are essential. Shengwei telephone return visit system has various telephone customer management functions, among which the telephone return visit function is very popular for its comprehensive, intelligent, efficient and convenient features.

The system can import customer numbers that require outbound calls in batches, and then set the relevant outbound call options in the system, and the system can start automatically making outbound calls to return customers.

System functions:

1.Customer information:

Record customer details, which can be divided into multiple groups as needed; click on the phone number in the customer information window to automatically call the number.

2. Managers can assign return visit tasks to agents:

Administrators can assign outbound call tasks to designated agents, so when customers need to transfer manual labor, they will be transferred to the assigned agent and not to other agents.

3. You can designate an outside line as the channel for outbound calls and return visits:

You can separate local customers and out-of-town customers for return visits, and then designate phone lines with long-distance discounts for return visits to out-of-town customers, which greatly saves phone costs.

4. The return visit content is easy to record and query:

You can write call notes when communicating with customers, or you can make notes after the call is over. The entire call is recorded, which makes it easier to analyze the shortcomings of the return visit afterwards and avoid the same mistakes next time.

5. You can ask customers to rate after the return visit:

After the return visit, customers can be asked to rate the service attitude of the customer service staff, which makes it easier for administrators to inspect the work quality of the customer service staff.

6. The incoming call pop-up screen displays customer information:

When a customer calls, the computer automatically pops up customer information, call memos, and you can check previous contact records.

7. SMS receiving/sending function:

Receive/send text messages, and automatically reply to text messages after a call. SMS can be inserted into dynamic content in customer information, such as user name, title, order number, etc., reflecting a professional sales service process.

8. Return visit reminder:

Reminder content and time can be set, and local reminders and SMS reminders are supported.

9. Holiday SMS reminder:

Every holiday, the system automatically pops up a reminder to send holiday blessing text messages to customers.

10. Blacklist:

Set the phone to hang up automatically when a call comes from a number in the list.

11. Custom settings for outbound calls:

Options such as the number of outbound calls, waiting time, and whether to record can be customized.