Bangteng telephone customer service system is a powerful telephone call center and customer relationship management system. It has many functions such as telephone call center, customer relationship management, and SMS group sending. It supports one computer to manage 1-8 telephone lines at the same time. It can help you quickly establish a perfect telephone customer service system, greatly improve customer satisfaction and corporate image, and help you stand out in the fierce market competition. The functions are detailed as follows:
The telephone call center features incoming/outgoing number identification, automatic pop-up of customer information, and automatic determination of number ownership. You can learn customer details, sales records, transaction records, historical calls, etc. before the call is answered, which greatly enhances customer communication capabilities and improves customer satisfaction and corporate image. New caller numbers automatically search for relevant information online.
Call recording does not have any impact on the call process. The recording file is automatically compressed into mp3 format. The 20G hard drive can store about 2500 hours of calls, which can be queried and listened to at any time. It is well-documented.
Software automatic dialing function: Click on the number in the customer profile or call record to automatically dial; even when used on an extension with a local exchange (group telephone), software dialing can also be realized.
Automatic voice navigation (IVR), such as "Press 1 to enter price inquiry, press 2 to enter after-sales service, press 3 to enter voice message system", etc., simple and clear graphical process design interface to help you quickly establish automatic telephone business consultation and business acceptance systems.
Automatic reminders for telephone return visits. The administrator can allocate telephone return visit tasks to employees in batches. After each employee logs in, the system will automatically remind them. During the return visit, they can directly click on the customer profile to dial; the telephone return visit record is fully retained to facilitate customer tracking.
Automatic voice reporting function: automatically plays the employee number when the call is connected; satisfaction survey function, automatically prompts customers to evaluate the service at the end of the call, such as "Press 1 to be very satisfied, press 2 to be satisfied..." The survey results can be counted and used to evaluate the call quality.
The voicemail function allows the other party to leave a message automatically when the phone is unattended. If there is a new message, the computer will automatically dial to notify you and play the message for you to listen to. You can also call back at your convenience to listen and manage the message.
The automatic outbound calling function of the phone can automatically dial customer calls at scheduled times and play voice advertisements or notifications to reduce manual workload.
The incoming call firewall function automatically rejects blacklisted calls and keeps records.
Number ownership query supports nationwide fixed-line, mobile and China Unicom number ownership query, and can automatically determine the location of the other party's number when a call comes in.
Call records and traffic statistics report functions provide detailed information on phone usage.
Supports international telecommunications standards and can be used in multiple countries:
Customer relationship management has powerful customer data management functions: customer data can be managed in any group, and the groups can have any level. The data of the specified group can be individually queried or exported, and group text messages can also be sent to the specified group of customers to facilitate customer classification management; customer data columns can be freely defined and expanded as needed to meet your personalized business needs.
Order management and statistical functions (sales management): There can be any number of details under the order, and the amount is automatically calculated. Orders can be queried and printed according to any time period; orders can be summarized according to customers and time, and the summary results can be printed and exported; when adding an order, the most recent purchased products and prices of the customer are automatically listed for reference; after the order takes effect, product inventory is automatically deducted, and the customer's points are automatically increased.
Product purchase and inventory management: Product purchase records can be queried and printed, and the corresponding product inventory will be automatically increased after purchase.
Customer record management: Completely record all customer visit records, such as meeting records, phone records, etc. The types of contact records can be freely defined.
Automatic birthday reminders for customers, making it easy to send blessings in a timely manner.
Document management: Can manage customer and order-related documents, such as electronic certificates, contract scans, etc.; schedule and memo automatic reminder function.
Employee information management, automatic employee birthday reminders.
Frequently Asked Questions Management: Used to collect common questions and answers from customers. As a kind of knowledge accumulation, you can directly query the solutions to similar problems in the future, and it also facilitates new employees to quickly familiarize themselves with the work.
Report statistics: sales statistics, product sales ranking statistics, product purchase statistics, etc.
The SMS group sending function supports three SMS group sending methods: network, SMS mode, and mobile phone; network sending: you only need to open an account and pre-deposit part of the fee to send SMS messages through the Internet. There is no limit on the number of messages sent, and it supports SMS sending by all domestic mobile customers (China Mobile, China Unicom, China Telecom); the speed and arrival rate are both good; SMS fees can be recharged online, SMS mode mode: purchase a dedicated SMS modem device, plug in your own SIM card, and you can send and receive SMS messages through the software; mobile SMS sending/receiving: via cable, infrared or By connecting the mobile phone to the computer via Bluetooth, you can manage text messages through the software. It uses a standard programming interface and can support most mainstream mobile phones. Please refer to the list of supported mobile phones for details (not in the list does not mean that your mobile phone is not supported, you can test it yourself). It is recommended to use Nokia mobile phones with DKU-5 cables for connection.
SMS template setting allows customers to set commonly used SMS templates by themselves, and can directly select them when sending SMS messages to reduce input. Includes holiday templates, birthday templates, and more.
Group holiday text message reminders and birthday text message reminders will help you never forget to send blessing text messages even in your busy work.
Rights management: Complete user rights management functions ensure your data security and personalized management needs; data can be backed up and restored with one click at any time to ensure data security; high reliability, low cost, simple installation, and powerful functions.
