Guosen Telephone Customer Service System

Guosen Telephone Customer Service SystemSpecific phone voice navigation functions, incoming call pop-up screen, call transfer, distributed VoIP extension, etc.
This software is a paid software, with a 3-month free trial, 980 yuan for 1 outside line and 2 extensions, with unlimited functions. Expansion of 1 outside line 525, 2 extensions 510 yuan, supports up to 30 outside lines, 2000 extensions.

Software function

1. IVR interactive voice response (voice menu custom text-to-speech)
2. Intelligent routing of incoming calls (customized call processing process based on time periods)
3. Intelligent caller identification allows direct calling (direct extension without voice navigation)
4. Multi-enterprise and multi-department access (independent navigation, independent accounting, leadership extension priority outgoing call setting)
5. VoIP distributed terminal (free calls deployed globally)
6. Automatically broadcast employee ID (enhance company image)
7. Telephone rating (satisfaction evaluation, telephone rating)
8. Internet telephone connection (any call nationwide 0.08 yuan/minute)
9. Automatically add long-distance IP prefix (forced to save long-distance communication fees)
10. Queuing of incoming calls, simultaneous ringing/sequential ringing in groups (reasonable allocation of tasks)
11. Call pickup (dial "6#" from this machine)
12. If there is no answer from the extension, call the mobile phone.
13. Carry the extension with you (free nationwide roaming calls)
14. Hotline function (pick up the phone and go directly to the front desk switchboard without dialing)
15. Extension authority management
16. Call transfer (blind transfer/explicit transfer)
17. Call recording (basis for resolving disputes)
18. Voicemail (no missed calls)
19. Paperless fax (environmental protection, energy saving, time saving, trouble saving and paper saving)
20. Telephone assistant
20.1. Incoming call pop-up (if the customer information is not answered)
20.2. Customer data management (customer data import, maintenance and sharing)
20.3. Call log
20.4. IM instant messaging (text/voice)
20.5. Bulk SMS (simple and convenient)
20.6. Service evaluation statistical query (improve service quality)
20.7. To-do items
20.8. Voicemail
21. Secondary development interface
22. Special function customization