Hecong online customer service system

Hecong online customer service system is an online customer service system that can be used through multiple channels. It can communicate with visitors in real time and track the source of visitors. It can be used on web pages, apps, mini programs, WeChat official accounts, etc.

Features of Hecong online customer service system

Hecong online customer service system is independently developed by Changsha Hecong Network Technology Co., Ltd. and is based on SaaS The model's cloud customer service system can be activated and used after registration. It is used for online dialogue and communication between enterprises and customers. It can help the enterprise's customer service team better collaborate and manage, and at the same time provide the enterprise's customers with more convenient dialogue channels and elegant dialogue experience. , allowing companies to better serve customers.

Hecong customer service supports multi-channel access such as web pages, apps, mini programs, WeChat public accounts, etc., and also has functions such as visitor source tracking, customer service team management, traffic statistics, etc.

Supports UTM source tracking and displays it to customer service during conversations.

Automatically obtain the customer’s city, operating system, browser and other device information. Data such as conversation volume, high/low peak hours, response time, customer satisfaction, etc. are clear at a glance.

​​Easily view each member’s work data and chat history, making team member assessment simple.

All Hecong services use SSL HTTPS to ensure secure and encrypted communication.

You can see a green lock in the browser URL bar. Alibaba Cloud's efficient and stable ECS cloud server and real-time data snapshots strongly ensure data security.

Hecong online customer service system update log

​ ​ 1. Modify user-submitted bugs

​ ​ 2.Add new features