Shengwei telephone ordering management system (stand-alone version)

Main functions:

1. Automatic identification of caller numbers: Automatically identify customer information based on the number, and information such as customer name, delivery address, nearby streets, map directions, historical consumption details and statistics will pop up on the screen to avoid repeated inquiries and recording of customer names and addresses, effectively reducing the number of calls. During phone answering hours and peak ordering periods, more calls can be answered, thereby generating more business volume.

2. Fast and powerful ordering function: When a call pops up on the screen, a simple click can quickly generate an order and select different ingredients according to the customer's different tastes.

3. Automatically count customer preferences: Automatically count each customer's favorite dishes based on ordering records, and display the customer information when an incoming call pops up. Targeted inquiries can be made when ordering, allowing customers to feel at home, improving customer satisfaction and corporate image.

4. Customer data management function, customers can have as many phone numbers as they want; chart analysis of customer consumption records; customer data can be imported and exported in batches (Excel format).

5. Report statistics function: catering sales statistics table and ranking trend table, which help to grasp market changes in a timely manner; call traffic statistics report.

6. Recipe management and ordering special request management functions.

7. The branch management function can support the "headquarters-multi-branch" model; the headquarters can distribute orders to each branch; each branch can also directly enter orders, and the headquarters can query them at any time; the complete permission management function can control the permissions of branches only You can see the orders of your own branches; you can count product sales, sales rankings, etc. by branch. (Telephone ordering online version supports) 8. You can set the Chinese and English version of the recipe and print the order in Chinese and English, suitable for domestic and foreign use.

9. Membership management and points management functions: You can set member discount rates and point redemptions to improve customer loyalty.

10. Powerful printing function, can support 58MM/75MM/80MM POS printers; supports multiple printers to print orders at the same time.

11. Food delivery settlement function, used to settle receivables with food delivery people.

12. Automatic call recording function: It has no impact on the call process. The recording files are automatically compressed into mp3 format. A 20G hard drive can store about 2,500 hours of calls. You can listen to them at any time to avoid forgetting the call content, and it can also be used as a basis for resolving disputes.

13. Incoming call firewall function, automatically rejects harassing calls and keeps records.

14. Voicemail function: When the phone is unattended, customers can automatically leave messages to order meals. When there are new messages, the computer will automatically dial to notify you and play the messages for you to listen to. You can also call back at your convenience to listen and manage messages.

15. Automatic voice navigation (IVR), such as "Press 1 to enter product introduction, press 2 to enter manual ordering, press 3 to enter voice message system", etc. The simple and clear graphical process design interface can quickly establish automatic telephone business consultation.

16. SMS group sending function: Connect the mobile phone and computer through cable, infrared or Bluetooth, etc., and you can send group SMS through the software, such as sending SMS notifications such as new product launches, discounts and promotions to customers, simple operation.

17. Automatic reminder function for schedule and memo. Automatic reminder function for memo.

18. Data backup and recovery functions effectively ensure data security.

19. Simple installation, easy to use software; high reliability, low cost.

The telephone ordering management system can bring you:

Speed ​​up the processing efficiency of telephone ordering business and increase business volume.

Improve customer service satisfaction and enhance corporate image.

Strengthen the management of customer information and business information.

Telephone recordings are retained for a long time and are well-documented to avoid disputes.

Strengthen the company's internal control system and assess the quality of employees' telephone services.

Provide richer and more complete customer communication channels.