JD Express

JD Express appIt is a convenient express transportation service software. When you need to send something, you can place an order directly on your mobile phone and wait for someone to pick it up. It is convenient and saves time. Huajun Software Park provides the download address of the official version of the JD Express app. Users in need can download and use it for free!

Introduction to JD Express Software

From logistics distribution to door-to-door installation and after-sales service, to store management and supplier logistics management, the JD Express app has opened up important links in the forward and reverse logistics systems in the e-commerce supply chain. It is also making business and product details more comprehensive and three-dimensional. Jingdong Logistics has created a mobile open platform and is committed to better improving the operational efficiency of all links and allowing users to enjoy an extraordinary logistics experience.

JD Express software functions

—Package inquiry: Conveniently query package information in transit, and check the status of goods shipped by JD Logistics in real time!

​​—Convenient shipping: Place an order on your mobile phone, and the courier will pick it up in as little as 1 hour. Flexible appointment for pick-up time!

—Excellent benefits: great-value coupon packs, limited-time flash sales, and lots of shipping discounts!

-Special shipping: Scan code shipping, graduation shipping, fresh food shipping, etc. There are many "brother's special shipping" scenarios covered!

FAQ:

1. Login and account issues

Login failed

Problem description: After the user enters the correct account number and password, he cannot successfully log in to the JD Express software.

Solution suggestions:

Confirm that the network connection is stable and try to log in again.

Check whether the account number and password are entered correctly, paying attention to capitalization and special characters.

If you forget your password, you can reset it through the "Forgot Password" function in the software.

If the problem persists, you can contact JD Express customer service for help.

Account abnormality

Problem description: The user account is locked or an abnormal prompt occurs, and cannot be used normally.

Solution suggestions:

Recall whether there are any abnormal operations or login behaviors. If it was not done by yourself, please change your password immediately and contact customer service.

If you are locked because you have not logged in for a long time, you can unlock it through the unlocking process in the software.

If you cannot solve it by yourself, please contact JD Express customer service for assistance.

2. Order and logistics issues

Order status not updated

Problem description: After the user places an order, the order status has not been updated for a long time and the logistics information cannot be viewed.

Solution suggestions:

Check the network connection to ensure that the software can normally access the JD Express server.

Refresh the order page within the software to see if there are any latest updates.

If it has not been updated for a long time, you can contact JD Express customer service to check the order status.

Logistics information error

Problem description: The logistics information is inconsistent with the actual situation, such as incorrect delivery address, inaccurate delivery time, etc.

Solution suggestions:

Check the order information to confirm whether the delivery address and delivery time are correct.

If you find an error, please contact JD Express customer service in time to make corrections.

Pay attention to logistics information updates, and communicate with the courier or customer service in a timely manner if there are any abnormalities.

JD Express update log

1. Modify user-submitted bugs

2.Add new features