Hefei Orbital

To build an urban rail transit public service platform with comprehensive information, convenient use and novel design, Huajun Software Park provides the download address of the official version of the Hefei Rail App. Users in need can download and use it for free!

Hefei Rail Software Features

FAQ

Scan the QR code to ride the bus:

Hefei Rail software once experienced a system background failure, resulting in passengers being unable to scan the code to board the train. For example, during the morning rush hour, QR codes and ticket purchase machines were unavailable at some stations, and passengers could only go to the service desk to purchase tickets. This type of failure is usually caused by system background problems. Hefei Rail Transit Group Co., Ltd. will investigate and repair the problem as soon as possible after discovering the problem.

Ticketing problem handling:

Passengers who purchased one-way tickets on the same day and did not enter or leave the station can handle refund procedures at the original sales station. If you encounter ticketing problems, such as payment failure, unpaid orders, etc., passengers can operate according to the APP prompts, or check whether the mobile phone network is normal, exit and re-run the APP.

2. APP usage and registration issues

APP registration and login:

If passengers encounter registration or login problems when using the Hefei Rail APP, such as invalid verification codes and non-displayed registration keys, it may be because the mobile phone has not opened the APP network permissions or the font setting is too large. Passengers can try to enable network permissions in the phone settings, or adjust the font size to display the registration key.

APP function usage:

When passengers use the "Invoice Center" function of the Hefei Rail APP, if the "Invoice Now" button is not displayed, they can try to re-download the latest version of the APP to solve the problem. During the invoicing process, if the invoicing fails, you can check the letter case and space key issues in the invoicing information, or modify the email address to fill in the wrong information.

1.Fix some bugs

2. Optimized some functions