Customer Service Performance Appraisal Form

Customer Service Performance Appraisal FormIt is used to judge whether the employee is commensurate with the requirements of the position. Huajun Software Park provides high-quality Excel template downloads. The download format of the customer service performance appraisal form is xlsx. You can get the source file after downloading, which can be edited, modified and replaced. To download the customer service performance appraisal form Excel for free, go to Huajun Software Park.

Tips for using customer service performance appraisal form

​​​Customer Service Performance Appraisal FormPreparation of:

​​ 1. Develop performance plan stage
Performance planning refers to a management process in which managers and employees discuss and communicate about the time, responsibilities, methods and processes to achieve goals, so as to determine what process employees will use to complete what kind of work and what performance goals they will achieve.
2. Preparation of performance evaluation indicators stage
Generally speaking, performance evaluation indicators can be set using the SMART principle.
3. Provide training to personnel responsible for performance evaluation
Performance evaluation is a very important task. It is necessary for us to provide relevant training to such personnel so that they can promote performance evaluation work realistically with high professional ethics and high work skills.

General Tips for Customer Service Performance Appraisal Forms

​ ​ 1: Multi-condition counting

Requirements: Count the number of people in the statistics department who are in production and whose positions are master operators

The formula is:

=COUNTIFS(B2:B9,F2,C2:C9,G2)

The COUNTIFS function counts the number of cells in a conditional area that meet multiple specified conditions. Common usage is:

=COUNTIFS(condition area 1, specified condition 1, condition area 2, specified condition 2...)

​ ​ 2: Conditional search

The VLOOKUP function has always been a favorite among the public. The syntax of the function is:

VLOOKUP (Who are you looking for, where to look for, which column of content is returned, exact search or approximate search)

You want to query the position of the employee name in cell F5.

=VLOOKUP($F$5,$B$1:$D$10,2,0)

When using this function, you need to pay attention to the following points:

​ ​ 1. The fourth parameter is generally set to 0 (or FASLE) to search in exact matching mode.

​ ​ 2. The column number in the third parameter cannot be understood as the actual column number in the worksheet, but specifies the column in the search range of the return value.

3. If the search value is inconsistent with the data type of the data area keyword, the error value #N/A will be returned.

​​ 4. The search value must be located in the first column in the query area.

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