1. Introduction to the pop-up screen software for incoming calls:
Telecom's incoming call pop-up software is an incoming call pop-up software that can be seamlessly integrated with any software. It can automatically detect incoming call information, query the customer information database based on the incoming call number, and automatically retrieve outgoing call customer information, business records and other preset information. This allows you to obtain caller information as soon as possible and take the initiative in business. Thereby improving business efficiency and establishing a good corporate image.
Principle: The schematic diagram of the caller ID is very simple. When the user connects the USB caller ID box, he first connects the outside line of the phone to the caller ID box, and then connects a phone line from the caller ID box to the phone. The USB caller ID box passes the USB cable to connect to the computer.
Laidantong call pop-up management software has been successfully connected with dozens of common purchase, sales and inventory software, financial software, catering software, CRM software, ERP software, etc. on the market, such as: Kingdee, UFIDA, Guanjiapo, Boster, Aoting CRM , Jisheng, Qianjiang, Caiquan, Meiping, Shijie, Veterinary Medicine King, Tianyi Lighting ERP and so on.
2. Main functions:
1. Customer information pops up when calling. When a customer calls, the "LaiDianTong" incoming call pop-up management software can quickly pop up the customer's detailed information (such as name, phone number, address, ID number), business records (such as consumption records, points status), and other related information on the computer. Default information. If the caller number is an unknown number, the operator can ask and add customer information while answering the call. Unless the system sets "data lock", even the database of third-party software can still be added without hindrance. When the program is minimized or hidden, a prompt box slides out of the lower right corner of the program to prompt for incoming call information.
2. Display the calling number card type, location, area code, and zip code information. The "LaiDianTong" incoming call pop-up management software has an intelligent learning function, which can automatically extract and display the location information from local and Internet. In the incoming call record, received, missed, and outgoing calls are displayed in different colors, making the display more intuitive. It also has caller number capture rules to support the processing of special numbers such as group numbers and commercial numbers.
3. Listen for the line number. The "Lai Di Tong" incoming call pop-up management software can add the listening line number in the software settings, and you can easily grasp the incoming and outgoing calls of other lines through this machine.
4. Business reminder function. Users can set reminder content in the transaction reminder interface, and the "Today Reminder" window will pop up every time the software is started.
5. Phone recording function. Both incoming and outgoing calls can be recorded, and the recording method can be set. Supported recording methods include: automatic recording, pressing the button to start recording, and prohibiting recording.
6. Phone and SMS filtering functions (blacklist, whitelist). Intelligently identify incoming calls and filter incoming calls based on black and white list policies. The SMS filtering function avoids the waste of user SMS resources.
7. Voice announcement function for incoming calls. You can turn on the incoming call voice announcement or music reminder function. The voice broadcast content and speaking speed can be freely set.
8. Management of customer call content memos. The content of incoming calls can be memorized instantly, viewed, edited, and deleted at any time.
9. Single text message, group text message, on-hook text message, and circular sending. Operators can edit text messages on the computer, or copy text messages from the text message library and send them to selected users (groups). Receiving numbers support external batch import. Variables can be inserted into text message content. SMS sending records can be managed. It also has the function of intelligently excluding non-mobile phone numbers to help you save text message resources. When the caller number is a mobile phone number, the software can automatically reply to the company's promotional text message to the caller. On the one hand, it can enhance the company's image, and on the other hand, it can also make it easier for the caller to take notes. Cyclic text messages can be set up. By setting the cycle type and time, text messages can be sent to users according to the specified cycle period. Variables can be inserted into the text message content.
10. SMS template. You can add text message templates or set edited text messages as text message templates to facilitate users to send frequently used text messages.
11. Customer information management function. You can use the data manager to easily modify, delete, write and other operations on customer information.
12. Search on Baidu. For unfamiliar caller numbers that come in, you can search for their Internet traces on Baidu.
13. Incoming call information management and statistics. In the "Caller Information Bar" or "Recent Calls" form, you can check what calls came in at xx hours, xx minutes and xx seconds on a certain day of a certain month. Click on the number to display the relevant information of the customer. The incoming call statistics function supports table format and column icon format. All phone business data can be seen at a glance, making it easy to grasp the daily call volume.
14. System suspend function. The system suspend function can be used when the operator is away. Unless the operator himself enters the password, no one can view and operate the software, ensuring the security of system data.
15. Automatically pick up the phone and play audio files. It can automatically pick up the phone and play promotional notices to callers, allowing unattended phone calls to be answered.
16. Software dialing and callback functions. You can use the software to dial and hang up, which is convenient and fast, saving working time and improving work efficiency.
17. Refined permission management. The software can finely control operator permissions to ensure the security and stability of software and data to the greatest extent.
18. Client call information can be displayed in a personalized manner. The call records and related services displayed by each client are different from those of other clients.
19. Program skin changing function. Users can adjust the style, scheme and color according to their own preferences and needs, making it more user-friendly.
20. Other commonly used functions.
3. Main advantages:
1. The software is highly scalable. "Laitiantong" incoming call pop-up management software is developed directly for database objects. The software supports seamless access to various database software (invoicing, guest room management, membership management, customer relationship management, etc.), saving you the need for multiple sets of The data synchronization of the software is troublesome.
2. The software can directly open the designated window of third-party software. "LaiDianTong" incoming call pop-up management software can not only directly connect to the third-party software database, but also directly open the designated window of the third-party software, such as "sales billing", "report inquiry", etc., which greatly improves the user's work efficiency.
3. Supports many types of databases. "LaiDianTong" incoming call pop-up management software currently supports the connection and integration of SQL Server, Oracle, Sqlite, Access, Excel, DBF and other databases, which can meet the integration needs of almost all users.
4. Software data call and display are flexible. The "Customer Information", "Related Information" and other data and display methods called in the "Lai Diantong" incoming call pop-up management software can be configured according to the user's needs. After configuration, in addition to the customer's basic information, the user can also instantly view the caller's consumption record, purchase history, personal preferences, visit records and other information that the user needs to view in the relevant information.
5. Intelligent data search and filtering functions. The software's data management form basically supports query methods such as "equal to", "less than", "greater than", and "fuzzy" for each field, making it easy to quickly find and filter data.
6. Import and export functions of customer data. You can use this function to import external data into the system database; or export system data to an Excel file for data backup and portability.
7. Fine division of operator permissions. The "Lai Dian Tong" incoming call pop-up management software can finely configure the operator's account permissions, effectively ensuring data security.
8. The software runs stably. During the development and testing period of Telecom, more than 10,000 integration tests were conducted on more than ten popular database software on the market, and the test results were very stable and ideal.
9. The software interface is refreshing and beautiful. Telecom software imitates the interface style of Office 2007, and the interface is pleasing to the eye. The program can be displayed in the tray and automatically pops up when a call comes in, taking up no space on the desktop.
