Shengwei Airlines booking management system

The aviation booking management system is a booking system that integrates powerful functions such as telephone call center, booking management, member management, points management, SMS sending, and employee management. It is widely used in various aviation ticket sales points to help you quickly understand customer needs, greatly increase business volume, improve customer satisfaction, and help you stand out in the fierce market competition.

Main functions:

1. Automatic identification of caller numbers: Automatically identify customer information based on the number, and information such as customer name, membership number, ticket delivery address, ID number, recent bookings, and frequently used contacts will pop up on the screen to avoid repeatedly asking and recording customer names and addresses, greatly reducing error rates and improving customer satisfaction; based on the customer's past booking records, accurate and effective quotations can be made for different customers, greatly increasing the transaction rate.

2. Fast eterm order data import function: With a simple operation, you can automatically obtain the PNR information of issued tickets in the eterm civil aviation system, such as customer name, document number, voyage, face value, etc., and automatically calculate customer points, reducing order input to a limited extent.

3. Powerful customer information management functions: member management and industry customer management; member points management; automatic calculation and reminder of industry customer rebates; customers can have as many phone numbers as they like; customer information can be imported and exported in batches (Excel format).

4. Detailed airline codes, airport codes, and flight information can be queried.

5. Report statistics function: sales statistics; traffic statistics report.

6. Ticket booking and settlement function: used to settle receivables with ticket delivery persons.

7. Powerful printing function.

8. Member points management: Points redemption management can establish points accumulation for customers, which can better capture old customers and increase the customer's return rate.

9. Industry customer management: The rebate rate can be set freely and the rebates are automatically calculated.

10. Internal real-time communication function and collaborative work.

11. There are three versions of USB answering box, recording card and voice card to choose from to meet the different needs of customers.

12. Intelligent call distribution strategy: automatically and evenly distribute the call volume of each agent; when an old customer calls, the system automatically transfers the call to the agent who last answered the customer's call; the equipment has included a switch (group telephone) function and can provide 2-240 extensions or agents. The outside call number can be automatically forwarded to the extension; the incoming call number can also be forwarded when transferring between extensions; when the system is not started, the extension is automatically directly connected to the outside line, without affecting the normal use of the phone; (Note: only the voice card version has it).

13. Online monitoring function: The management can monitor the call of any agent at any time to assess the service quality. (Only the voice card version has it).

14. Telephone survey function: When the call is about to end, the customer is prompted to evaluate the service, such as "Press 1 to be very satisfied, press 2 to be satisfied..." (only available in the voice card version).

15. Automatic call recording function: It has no impact on the call process. The recording files are automatically compressed into mp3 format. A 20G hard drive can store about 2,500 hours of calls. You can listen to the call content at any time to avoid forgetting it, and it can also be used as a basis for resolving disputes.

16. Incoming call firewall function: automatically reject harassing calls and keep records.

17. Voicemail function: When the phone is unattended, customers can automatically leave messages to order meals. When there are new messages, the computer will automatically dial to notify you and play the messages for you to listen to. You can also call back at your convenience to listen and manage messages.

18. Automatic voice navigation (IVR): For example, "Press 1 to enter product introduction, press 2 to enter manual booking, press 3 to enter voice message system", etc. The simple and clear graphical process design interface can quickly establish automatic telephone business consultation.

19. SMS group sending function: for example, sending SMS notifications such as birthday greetings, holiday blessings, ticket booking confirmations, and reminders before flight departure to customer groups.

20. Group text messages: You can send and receive text messages through the Internet. There is no limit on the number of messages sent. It supports the sending and receiving of text messages by all domestic mobile customers (China Mobile, China Unicom, China Telecom, China Netcom).

21. SMS template setting: It is convenient for customers to set SMS templates by themselves and reduce input. Including holiday templates, birthday templates, takeoff reminder templates, etc.

22. Group holiday text message reminders: Send birthday text message reminders so that you will not forget to send blessing text messages even in your busy work.

23. Connect the mobile phone to the computer through cable, infrared or Bluetooth, and then send group text messages through the software.

24. Schedule and memo automatic reminder function.

25. Data backup and recovery function: effectively ensure the security of data.

Business Assistant:

Internet telephony: Provides call effects comparable to ordinary telephone calls and has extremely high stability. Internet phone calls can be recorded, and the number can be penetrated. The other party's phone will display your own number.

Text and voice SMS sending: extremely high sending rate and arrival rate.

Internet fax: Word, Excel, and text files can be sent directly to ordinary fax machines through the Internet. For example, pictures and other types of files can be directly put into word or excel files and sent.

Teleconferencing: Provides high-quality multi-party teleconferencing capabilities.

Real-time query of billing bills: keep track of consumption status at any time

The product consists of software and supporting hardware.

Simple installation, easy to use software; high reliability, low cost.

Application areas: various ticket sales points.

The air ticket booking management system can bring you:

Speed up ticket booking processing efficiency and increase business volume;

Improve customer service satisfaction and enhance corporate image;

Strengthen the management of customer information and business information;

Phone recordings are retained for a long time and are documented to avoid disputes;

Strengthen the company's internal control system and assess the quality of employees' telephone services;

Provide richer and more complete customer communication channels.