Vick Instrument Customer Service Management System

The official version of the Vick Instrument Customer Service Management System is an electronic instrument customer service management tool that is loved by users. The latest version of the Vick Instrument Customer Service Management System mainly provides sales, installation and maintenance services for electronic instruments. The Vick Instrument Customer Service Management System has an intuitive operation interface, which can reasonably arrange the workload of customer service, conduct unified and systematic management of users, and improve the work efficiency of customer service.

Vick Instrument Customer Service Management System Software Functions

           User profile management, setting the other party’s purchase instrument information

Installation and time-consuming management, check the installation staff’s working hours

Maintenance and time-consuming management, statistics of various maintenance times

Return visit record management, here are the return visit records frequently used by customer service

​ ​ ​Manage incoming calls and count each customer’s visit records

You can check the customer’s specific information, usually the customer’s address and phone number

Can display the name of the maintenance personnel who communicated with the other party

Supports checking customer’s envelopes to facilitate email management by both parties

Features of Vick Instrument Customer Service Management System Software

​​ 1. Vicker Instruments customer service management system provides friendly customer record functions

2. Support recording the other party’s instrument failure issues

3. Support recording the other party’s maintenance time

4. Support recording the customer’s address and phone number to facilitate practice by both parties

5. The software provides a detailed customer information in which you can find the company address.

​​ 6. You can check the operator’s information, and the maintenance personnel recommended by the company need to be registered.

7. You can set customer information templates and print customer information

​​ 8. Detailed software tutorials are provided. You can click Help to view the functions of the Vicker Instrument Customer Service Management System.

How to install Vick Instrument Customer Service Management System

​​ 1. Download the unzipped file, find vkcrmyq.exe, double-click to enter the welcome interface, and click Next

2. Follow the system prompts and click the "Next" button, as shown in the figure. Please read this agreement in detail. After agreeing, please click the "Yes" button to proceed to the next step.

3. As shown in the figure, the default installation path of the system is C:Program Files (x86) Vick Instrument Customer Service Management System. If you want to change the installation path, please use the mouse to click the "Browse" button (it is recommended to use the default path)

​​ 4. After setting the required installation content, click the "Next" button to pop up the program folder operation interface. The system's default program folder is "Vic Instrument Customer Service Management System" and generally does not require any modification.

5. To create a desktop shortcut, just check the items you don’t need. If you don’t check them, you will create a shortcut.

​​ 6. Installation preview, you can view all the installation information. If you want to modify it, click Previous.

​​ 7. When this interface appears, it means the installation is successful. You can open the software on the desktop and use it.

How to use Vick Instrument Customer Service Management System

​ ​ 1. Open the software. Here is the login interface. You can choose to trial the software. You can purchase the software and register and log in later.

​ ​ 2. Here is the login password. The password for the trial version is empty. Click to log in to try it out.

3. After entering the software, you can choose to fill in your company’s information. Name, phone number, and address are required.

​​ 4. Here is a style template of the software. You can view the customer's name, address, and contact number below to facilitate the company's maintenance personnel to get in touch with the customer.

5. Here is the set instrument name. Your company’s instrument list can be viewed here, and the engineer name, salesperson name, and receiver can be edited.

​​ 6. The Vicker Instrument customer service management system provides a help function. Users who are using it for the first time can click to view the official instructions.

7. The tools menu provides a calculator and notepad, which can calculate charging items and record simple events.

8. Detailed list of customers. The name of the object to which the instrument is installed is displayed here. You can view the East Asia Garment Factory, address, province, and customer source.

9. The maintenance record sheet can also be viewed. You can register here after maintenance.

10. Tool menu settings, you can create a new connection and connect a web address to the Vicker Instrument Customer Service Management System

​ ​ 11. Here is the document view, which can display the company’s recovery form, print and preview it.

Vick Instrument Customer Service Management System Update Log

​ 1. Optimized some functions

​​ 2. Solved many unbearable bugs