Kerry Auto Sales Management Software

Kairui automobile sales management software is the first domestic B/S structure developed by automobile club management experts. It supports branch management and is the most comprehensive automobile sales management system. Provide member files, vehicle files, member services, member points, member return visits, special merchants, reminder functions, group text messages, call recording management, etc. for the majority of automobile service companies. It integrates modern automobile service management concepts in system construction, elevates automobile management work to a strategic level, takes customer service as the center, and aims to improve customer service capabilities.

Features:

1.Member management:

Membership management includes three modules: member files, membership agreements, and vehicle files.

Member files mainly manage members' detailed information and points information; including name, mobile phone, unit, driver's license annual review date, hobbies, points, etc.

The membership agreement mainly manages the member's membership-related information; including membership time, arrival time, membership level, membership fee, handler, etc.

Vehicle files mainly manage vehicle information related to members. One member can correspond to multiple vehicles; including license plate, model, frame number, vehicle inspection expiration date, road maintenance fee expiration date, etc.

2. Special merchants:

Special merchants include three modules: special merchants, merchant return visits and merchant complaints.

Special merchants mainly manage relevant information of contracted merchants; including merchant name, address, signing time, preferential items, number of complaints, etc.

Merchant return visits mainly manage records related to return visits to merchants; including return visit topics, return visit content, return visit time, etc.

3. Company management:

Company management includes four modules: branch files, employee files, news notifications, and log information.

Branch files mainly manage branch information and the hierarchical relationship between the head office and branches; including company name, person in charge, affiliated companies, etc.

Employee files mainly manage the company's internal employee information; including employee names, mobile phones, departments, affiliated companies, etc.

News notifications mainly manage company internal notifications and announcements, etc.

Log information mainly manages the historical records of operator software operations.

4.Service items:

The service items include seven call information modules: member services, insurance processing, insurance claims settlement, member activities, complaint handling, member consumption, and member return visits.

Member services mainly manage membership service content; including handling of traffic violations, vehicle annual review, driver's license annual review, new car registration, vehicle transfer, hotel reservation, payment of road maintenance fees, field rescue, repair and maintenance and other services.

When handling insurance, it mainly manages members’ insurance-related information; including insurance company, insurance type, insurance date, etc.

Insurance claims mainly manages information related to members' insurance claims; including claims company, claim reason, claim amount, claim time, etc.

Member activities mainly manage member self-driving tours, parties and other activity information; including event time, event location, participants, funds, etc.

Complaint handling mainly manages members' complaint information about club service content and members' service complaint information about merchants; including complaint topics, members' main complaints, processing results, member satisfaction, etc.

Member consumption mainly manages information about members' consumption at merchants; including merchant name, consumption items, location, time, etc.

Member return visits mainly manage member return visit information; including return visit topics, return visit methods, processing results, next return visit time, etc.

Incoming call information mainly manages information related to members' incoming calls; including caller name, caller number, call content, recording, etc.

5. Financial management:

Financial management includes two modules: cash journal and employee commission.

The cash journal mainly manages membership income, member service income, insurance processing income, etc.

Employee commission mainly manages the performance of employees.

6. Statistical analysis:

The statistical analysis includes four modules: member loss analysis, monthly service type comparison analysis, monthly service volume statistical analysis, and no-service members.

Member churn analysis mainly counts the last time members served within a certain period of time.

Monthly service type comparison analysis mainly counts the comparison of the total number of service types within a month.

Monthly service volume statistical analysis mainly collects statistics on service content within a month.

Non-service members mainly count members who have never provided services.

7. Reminder management:

Reminder management includes eight modules: member birthday reminder, driving license annual review reminder, membership expiration reminder, vehicle annual inspection reminder, vehicle maintenance reminder, insurance expiration reminder, road maintenance fee expiration reminder, and custom reminder.

8. SMS management:

SMS management includes three modules: SMS account, SMS group sending, and sending and receiving records.

SMS accounts mainly manage accounts and passwords. Bulk text messages can be sent to members in bulk. Sending and receiving records mainly manage the history of sending and receiving text messages from the platform.