The main function of the Win8.1 app store is of course to purchase apps, but after finally finding the app you want, Win8 prompts "A problem occurred and the purchase cannot be completed." It must be very frustrating. According to the error code 0x80096004 of this problem, we can try to solve this problem.
First of all, we need to analyze the reason why this problem occurs. What is the problem?
Later, a user discovered that there was no anti-virus software installed on the computer that was using the App Store normally, and he had recently purchased a set of Kaspersky anti-virus software. Could it be causing the problem? Practice has proven that the idea is correct. After closing Kabbah, the App Store purchases are normal.
The above failures let us know that when some inexplicable failures occur, we must carefully think about what software was installed before the failure. Security software, as the lower-level controller of the system, is more likely to cause system failures, and sometimes even prevent us from installing some applications.
The above is the introduction on how to solve the error code 0x80096004 when the application cannot be purchased in the Win8.1 App Store. Now we know that the application purchase fails and just turn off the anti-virus protection software.