In commercial service companies, the most important job is to develop and serve customers. Customers are the company's most important resource. How to manage customers well and how to serve customers more accurately and efficiently is what every enterprise is most concerned about. The telephone customer service management system is a comprehensive customer management and service platform developed based on the latest software and hardware technology. This system is a powerful telephone customer service and customer relationship management system with caller ID customer information (can automatically search from the Internet) Display caller information), automatic call recording, software dialing, automatic recording of incoming and outgoing calls, automatic voice navigation for incoming calls (IVR), automatic outbound call notification, group text messaging, headset calls, product management, sales management, automatic reminders (birthdays) Reminders, event reminders, return visit reminders), service management, customer service satisfaction evaluation, user management, data sharing within the local area network and other functions. Using this system will greatly improve the efficiency of customer management and service, and can help companies quickly establish perfect phone calls The customer service system greatly improves customer satisfaction and corporate image, and brings more benefits to the company.
Main functions:
1. The incoming customer information will automatically pop up on the screen, and the names of the customer information can be defined by yourself.
2. Automatic/manual recording of phone calls, query and listen at any time, and support online monitoring.
3. The automatic voice navigation (IVR) function realizes interactive telephone voice automatic response services. You can freely edit various voice files, formulate automatic voice response processes, and easily realize 24-hour automated telephone voice consultation services, so that users can get business information at any time. Information services, the number of query levels is not limited.
4. Corporate ringback tone function, record corporate slogans as ringtones for callers to listen to first.
5. Telephone message function, automatic dialing notification when there is a message and supports remote management.
6. Incoming call firewall makes it easy to set up rejection calls and effectively filters harassing calls.
7. Telephone survey function, customers can rate the service evaluation of this call, which facilitates leaders to grasp the service quality of staff and customer satisfaction.
8. Customer return visit reminder: When a customer calls, he or she can enter the reason for the customer's call and the return visit date. When the time comes, the system will automatically remind you to make the relevant return visit.
9. The automatic phone notification function can automatically issue phone notifications to designated member groups, and the information notifications are accurate and timely. You can set the automatic start and end notification time to release phone notifications at regular intervals. After the customer answers the phone, the pre-recorded notification voice content will be automatically played to the customer to improve work efficiency.
10. You can use the software dial pad to dial directly, and use headphones to make and answer calls, freeing your hands for free communication and freeing up your hands to operate the computer, doubling your work efficiency.
11. When viewing customer information, you can click the corresponding phone number with the mouse to dial the contact.
12. Centrally manage customer information and business data to help you establish a lasting and perfect customer service system.
13. Customer transaction record management, order management, product inventory management, employee management, and file management.
14. A variety of traffic statistics and phone number location inquiries, easy to check incoming and outgoing call numbers and historical records.
15. When a call comes in, it can automatically search online information related to the caller number from the Internet.
16. SMS group sending/receiving (supports three SMS group sending methods: network, SMS mode, and mobile phone).
17. Schedule and memo reminders will automatically pop up on the screen at regular intervals.
18. Customer birthday and holiday greeting text messages are automatically sent.
The telephone customer service management system has three versions: stand-alone version, LAN version and Internet version:
1. Stand-alone version: It can only be installed on one computer and can manage 1, 2, 3, 4, 8, and 12 phones at the same time. All customer information and phone recordings are saved on this computer and cannot be accessed by other computers.
2. Network version: Multiple computers in the same LAN can manage multiple phones at the same time. Each computer can connect to 1, 2, or 3 phones at the same time. Customer information and phone recording files are saved on a server for use within the LAN. After installing the client on other computers, you can query the sharing. The online version can manage up to 32 phones at the same time. The online version has a rights management function that can manage various settings for each employee's data access rights. The online version client can also be installed on a computer in any city that is different from the location of the server (the server must have an independent IP address). Data stored in remote servers can also be stored and accessed through the Internet!
If you do not need to remotely view customer information, call records, phone recordings, etc., and all phones only need to be connected to one computer for management, you can choose to install the stand-alone version.
If you need to manage multiple phones of multiple employees at the same time, and each employee has a computer next to their phone, you can choose to install the network version.
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