Core functions:
1. Integrate QQ, telephone, mobile phone, and email to automatically accumulate customers:
1. Integrate work QQ and gather QQ friends!
EC automatically assigns work QQ. Using QQ to receive or contact customers can accumulate QQ customers. QQ numbers and chat records are automatically stored in the corporate customer database. Work QQ can be managed for entertainment.
2. Connect with the phone to aggregate incoming and outgoing call numbers!
The EC is seamlessly connected to the office landline. Whether it is an incoming call from a customer or an active outgoing call, the computer will automatically capture the number and record it, pop up the screen and note the customer's phone number.
3. Integrate Tencent corporate email and aggregate customer emails!
EC integrates Tencent corporate email. Log in to EC and log in to your work email. It is convenient to send and receive emails, and at the same time, it automatically aggregates customer emails and email content into the enterprise customer database.
4. Connect with your mobile phone and aggregate your address book friends!
Use the EC mobile client to realize mobile office. The mobile phone is connected to the keyboard to send and receive text messages conveniently. At the same time, the mobile phone number and text message content are automatically aggregated into the enterprise customer database.
2. Intelligent order tracking and full customer view to promote customer conversion:
1. Manage customer resources in a unified manner so that no customer is wasted!
Unified storage of all relationship chain customers and QQ friends; storage of customer chat records, call records, and emails; customer allocation and data sharing between teams.
2. Develop follow-up plans, intelligent reminders and convenient communication, so customers will no longer be forgotten!
Develop follow-up plans, flexibly arrange customer follow-up time and follow-up methods, intelligently remind important matters, and integrate phone, QQ, Email, and SMS tools to make communication with customers convenient and fast.
3. Automatically save communication records and view the entire order process!
All phone calls, QQ, Email, SMS communication traces, and exchange content are automatically recorded and saved, with a full customer view showing the entire process of following orders.
3. Simple management: automatically record the sales process and behavior, easily manage customers and employees:
1. Analyze customer maturity and control marketing!
Record the changing trend of each customer of the enterprise from visit to contract, and summarize and generate daily, weekly and monthly customer maturity analysis charts, so that customer development trends can be seen at a glance.
2. Analyze employee behavior and grasp employee performance!
The communication tracks and content of all employees and customers such as phone calls, QQ, emails, text messages, etc. are automatically recorded and saved, and the entire customer view is displayed to show the entire ordering process.
EC marketing instant messaging software developer Liuduren Company was founded in 2008. It is an Internet company invested and strategically cooperated by Tencent. Liuduren has always focused on enterprise online service operations and provided products and services to more than 30,000 enterprises based on the EC platform. To learn more about EC marketing instant messaging software, please log in to the workec official website.
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