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Introduction to the Citizen Cloud Function with the Citizen Cloud
Shanghai "Citizen Cloud", that is, "follow -up" to provide users with a "one -stop" service,
The application citizen Yun APP includes the "One Netcom Office" government work, the electronic certificate license "bright certificate scan code", "three gold" and individual tax inquiry, public transportation to the station, etc.
Following the application of citizen cloud software is the general entrance of the mobile terminal provided by the Shanghai Municipal Government to the individual and legal person.
With the application of citizen cloud mobile version, it basically achieves unified identity authentication, unified general customer service, unified public payment platform, unified logistics express delivery, data integration sharing to achieve breakthroughs, build a municipal -level data sharing exchange platform, and promote 100%of government data on demand.
At present, the exclusive webpage of the business of citizen cloud has realized more than 50 corporate matters such as "opening food stores" and "opening supermarkets".
With the breakthrough of the Yangtze River Delta government service "One Netcom Office" of the Citizen Cloud APP, the establishment of the domestic company and personal medical insurance and people's livelihood archives inquiries have achieved cross -provincial general management.
Follow the characteristics of citizen cloud software
1. At present, the mobile APP has achieved five major functions such as guidelines for individuals and legal persons, online appointments, bright certificates scanning, progress inquiry, and services.
2. Users can find all the service guidelines through the mobile phone, easily complete the appointment, and check the business status at any time.
3. The newly launched electronic "bright certificate" function brings together electronic certificates such as ID cards, wedding certificates, residence permits, business licenses, and medical certificates of birth, which provides strong support for citizens' enterprises for free materials.
Common problem
1. Login and registration problem
Can't log in and apply
Problem description: When the user tries to log in to the application, it may encounter the situation that cannot be logged in.
Solution:
Confirm whether the username and password are correct.
Check whether the network connection is stable.
Try to remove the browser cache or update the browser version.
If you still cannot log in, you can contact the customer service for help.
Forgot to log in to the password
Problem description: Users forgot to log in to the login password.
Solution:
Click the "Forgot Password" option on the login page.
In the prompt, enter the mobile phone number or mailbox address used during the registration, and receive the verification code for password resetting.
2. Functional use issues
Follow the application code color abnormal
Problem description: The color of the user's codes does not match the actual situation, such as the green code becomes yellow or red code.
Solution:
Confirm whether the personal health status and itinerary information are accurate.
If the color of the code is abnormal, the appeal can be complained by the "I want to appeal" with the "I want to appeal" and provides relevant certification materials.
Wait for relevant departments to review and deal with appeal.
System stuck or delay
Problem description: When applying at the peak period, the system may occur or delay.
Solution:
Try to use it in non -peak.
Check whether the network connection is stable and try to change the network environment.
Clean up the cache or turn off unnecessary background application to improve system performance.
Unable to find a specific service
Problem description: Users cannot find the need for government services in the application.
Solution:
Use the search function in the bid to enter keywords for search.
Check the service guidelines or help documents applied to understand the service classification and operation process.
If you still can't find it, you can contact the customer service consultation with the application.
Update the log of citizen cloud update log
1. Added ID card login method;
2. The medical insurance electronic voucher is online;
3. Fix other bugs
Xiaobian of Hua Jun:
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