Help me, the customer service side software function
After the enterprise integrates various platforms and channels (telephones, websites, APPs, WeChat, clients, etc.) and "Help me" platforms that communicate with customers. Customers to communicate, submit and deal with feedback, managers can easily carry out unified multi -dimensional data analysis and statistics.
According to the specific situation of their company, the administrator is selected in the [basic information] of [Account], and selects whether it is 2C mode (mainly contact) or 2C mode (mainly company).
The customer service group has four operations: added, deleted, edited, and moved up.
Open or close certain functions, only the administrator has this authority. Closing some functions is equivalent to hiding this function. If you want to see the close function, you can open it again. The function is reflected in the function that the current customers need, the unusual functions are closed and hidden, and the background is simplified.
The system will automatically remember the module selected when I leave the background last time. For example, this time I choose to view the call center. The next time you enter the background, the call center module will be automatically selected.
WeChat public account is divided into service numbers and subscription numbers. Help me, WeChat access is divided into WeChat native and H5 pages access. The service number can be connected to the WeChat native and H5 page, and the subscription number can only be connected to the H5 page.
Session record
In the process of providing services to customers, a series of information such as session plan and business records will be generated. It will help me to save this information and provide the "dialogue record" function. View the conversation records. Details, etc., can basically be able to "reproduce the situation." The usage scenario is to review the content of the session and conduct session analysis.
Speech statistics
Customer service can help me online customer service, help APP, WeChat, Weibo, and Weibo to communicate with customers. Each communication is a dialogue. Display statistics of all dialogue in online chat statistics, and provide overall reports, customer service group reports, customer service reports, and custom reports. The use scenario is to see the data trend intuitively when performing dialogue analysis, and provide data support for analysis dialogue. Overall reports, customer service group reports, customer service reports, custom reports provide hours of hours of reports, daily reports, weekly reports, and monthly report data.
Help me, customer service, software characteristics
1. Quick
Adopt advanced P2P technology, remote speed, greatly improved, fast and efficient interconnection.
2. Efficient
Careful design, more in line with customer service staff's operating habits, easily achieve one -to -many, more to one -to -one, customer service and platform collaboration, scientifically allocate customers and make customer service work more efficient.
3. Professional
Automatic statistics, simple and easy -to -use, real -time grasp of customers' attitudes, 360 -degree care, various reports and statistical analysis are all available.
4. Management
Refined service management, corporate customer management background, and the transformation trend of the company's products from selling products to selling services.
5. Open source
Enhance the after -sales image of the enterprise, help enterprises to transform to service providers, strengthen customer viscosity, tap customer in -depth demand, and help enterprises better realize business value -added.
6. Switching
Improve the efficiency of customer service work, save time costs, change door services for remote services, save personnel costs, and help enterprises better achieve cost control.
Help me customer service end installation steps
1. Download it in the Huajun Software Park, download the software of the customer service side, decompress it into the current folder, and click the application in it.
2. Enter the wizard interface for the customer service side. We click another selection of the installation directory.
3. Select the installation location of the software. The editor of Hua Jun suggested that the user is installed in the D drive, and then click to install it immediately.
4. Help me, the customer service is being installed, and users are patiently waiting for the progress bar.
6. Help me, the customer service is installed.
How to use the customer service side how to use the customer service
1. Double -click the "Help Me customer service side" on the desktop running software to enter the following login interface and enter the account number and password to log in.
2. If there is no account, click the [Free Registration] button to enter the registration information in the exhaled registration window to register.
3. Log in to the main interface window of the customer service side. As shown in the figure below, the service hall provides four modules: chat management, call center, remote assistance, and door -to -door task.
4. If the user needs remote assistance, enter the ID after opening the interface, and click [Connection] to connect.
5. Colleagues, you can add other customer service staff to the list, and support viewing the location of mobile uniforms for mobile phones.
6. Contact person provides self -built contacts, company customers, latest, service management and other modules.
7. Application, support the addition of application to help me, the customer service side.
8. In appearance, users can change the skin, which provides a variety of themes for users to choose from.
9. The menu bar provides functions such as language settings, official homepage, management background, and obtaining broadcast messages.
10. Open the settings, you can also set the parameters such as personal information, vibration reminders, sound prompts, queuing pop -ups, message hot keys.
Help me customer service, common problems
Question: Can you help me connect with the management software?
Answer: Yes. Help me open various types of interfaces, such as data interfaces, ability interfaces, etc. Management software can pass the data interface to help me, or you can integrate the ability interface to your own system.
Q: What channels can customers get services through?
Answer: Help me comprehensively access the consultation and information from telephones, web, H5, WeChat public account, APP, client, form, and various media. The customer service can uniformly respond through a working platform, and can classify the information through the work order. , Diversion, build a complete customer service workflow
Q: Can you use each module alone?
Answer: Yes. Help me have three major functional modules: call center, online customer service, work order system. Different functional modules can be used separately or in combination. For example, if the call center is used in combination with the work order system, the problem that cannot be solved by the phone can create a work order, and the work order flows to people of different characters until the problem is handled.
Help me, please update the log
1. The pace of optimization never stops!
2. More little surprises are waiting for you to discover ~
Xiaobian of Hua Jun:
Help me customer service, this software is simple, powerful, easy and simple, you can download it, welcome to download, this site also provides360 browserWait for you to download.
it works
it works
it works