1.Technical architecture
Qidian Technology's ZSWITCH call center system is based on NGN softswitch technology. In addition to supporting traditional voice, VoIP, fax, and SMS access, it can also support WAP, MMS, video, and streaming media transmission; in addition to supporting PSTN network access, At the same time, it also supports multiple network access methods such as PHS/2G/2.5G/3G.
The bottom layer of the system is based on C language, and the operation layer is based on B/S (PHP language) architecture. It adopts a three-layer structure design and is divided into front-end application, application support platform and system software and hardware platform. With the application support platform as the core, it runs on the Linux platform. Ensure system security and stability.
2. Product advantages
2.1 High cost performance
Qidian ZSWITCH call center is a sixth-generation integrated call center product that can be remotely expanded and deployed through IP to form a distributed communication network. The cost of ZSWITCH series products is 1/10 of similar products. Modules can be flexibly selected according to the user scale, and they are both practical and scalable.
2.2 High stability
The underlying ZSWITCH call center product is based on C language and runs on the Linux system. Its advanced system architecture ensures high reliability during system operation.
Internal/external call completion rate ≥99.999%;
The design of separation of call center system and business system ensures the stable operation of the system. In order to save investment, users integrate the call center system and business system on the same server, and we provide a backup mechanism.
2.3 Expansion flexibility
Qidian ZSWITCH series products can support up to 120 simultaneous calls on a single machine. The system supports multi-machine integration and can be expanded to more than 5,000 seats. Based on the IP integrated system architecture, smooth expansion can be achieved without replacing the host equipment during capacity expansion.
2.4 Powerful development interface
Qidian ZSWITCH system has the industry's leading third-party development interface, which can be flexibly and seamlessly connected with various CRM, ERP, and OA systems. Whether the user's business system is based on B/S architecture or C/S architecture, the docking method is flexible and simple. The amount of work required is small.
2.5 Flexible networking capabilities
Qidian ZSWITCH system supports PSTN, digital trunk E1 and SIP lines, and has powerful and flexible networking capabilities.
Supports single centralized deployment, multiple IP distributed deployment, and group network deployment;
Supports SIP protocol and can provide media resources for NGN network and 3G network;
Supports SIP protocol and can directly access SIP group terminals (such as IP agents).
it works
it works
it works