Hubei Business Communication Update Log
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Knowledge expansion
12331 is the food and drug complaint and reporting hotline required by the "Measures for the Administration of Food and Drug Complaints and Reports (Trial)" issued by the State Food and Drug Administration in December 2011.
From then on, all complaints and reports claiming that the subject of the report has caused death, involved high-risk products such as blood products and vaccines, and attracted the attention of mainstream news media, must be handled as important complaints and reports.
According to the regulations, 12331 is a unified complaint and reporting hotline for food and drug regulatory authorities across the country. In addition to phone calls, units and individuals can report illegal activities in the development, production, circulation, and use of drugs, medical devices, health foods, and cosmetics to the regulatory authorities through letters, the Internet, faxes, visits, and mobile phone messages, as well as catering services. Food safety violations in service links.
Food and drug regulatory authorities at all levels should establish specialized agencies responsible for accepting reports. After receiving a complaint report, the agency must unify the coding management, assign a dedicated person to take charge, and make a decision on whether to accept the complaint within 5 days. If the target of the complaint and the illegal behavior are clear and they fall under the jurisdiction of the administrative region, they should be accepted. The deadline for all settlements is generally 60 working days. If the situation is complicated, the extension period shall not exceed 30 working days.
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