- Green versionCheck
- Green versionCheck
- Green versionCheck
Applicable users: After-sales service enterprises such as home appliance distribution, installation, maintenance and accessories management.
Software Highlights:
[1] Functional integration: After-sales management integrates distribution, installation, and maintenance. One of the functions can also be used separately. It is applicable to different types of after-sales service companies.
[2] Clear settlement process: the same maintenance and installation order supports both customer settlement and manufacturer settlement; customer settlement is settled after the repair or installation is completed, and manufacturer settlement is settled after a return visit, which is more in line with the settlement process of a special repair station.
[3] Image management: In addition to product and employee information, the system also supports image management in maintenance and installation orders. This makes it easy to upload scanned images of customer invoices or machine damage images to maintenance or installation orders. Can be viewed at any time.
[4] Multiple dispatches: The same service order can be dispatched multiple times. For some complex processing processes, such as door-to-door repairs to door-to-door repairs, and then to in-house repairs, three different dispatches can be created This can be accomplished with a single service order, and only one service order can be tracked in the system.
[5] Multiple contacts: Supports the management of multiple contacts under the same customer, making it convenient to manage customers in enterprises and institutions with multiple machines, equipment, and departments.
[6] Dual identity management: Supports the management of dealing units that are both customers and suppliers, facilitating the integrated management of business transactions and accounts.
[7] Support the management of temporary customers, so that some temporary customers can save their simple information, while some valuable customers can be managed as formal customers for later tracking and maintenance, making customer management more streamlined and effective.
[8] Customized return visit content: The system can freely define return visit content items, such as employee attitude, technical level, employee clothing, operating matters, etc.
[9] Permission refinement: Use document operation and interface button combination to control permissions. Each document permission is divided into (view, add, modify, delete, print, export, review, etc.), and the interface of each link of maintenance, installation and distribution business is Permissions can be set for button functions.
[10] Technical features:
①Three-layer technical structure, network data transmission is more effective and stable, and facilitates remote access management.
②Multiple account sets management facilitates safe maintenance of account sets and improves system performance.
③Multi-window interface: easier and faster operation, better experience.
④ Customize the layout and set the display and sorting of interface fields.
⑤Customized printing report: Define the required document printing effect.
Value-added features:
[1] Attendance management: The system has its own attendance management function, which can record and count employees’ daily attendance and related rewards and punishments.
[2] Office knowledge management: The system’s built-in office functions can easily manage corporate internal announcements, knowledge documents, internal communications, employee work plans, etc.
[3] Employee salary management: Employee salary statistics and commission calculation management. Based on the defined basic salary, allowances, etc., the system automatically imports employee commission data and generates salary reports.
[4] Incoming call management: Equipped with incoming call management equipment, it can monitor all incoming calls, pop up the screen to display customer information and historical maintenance and installation records, etc., and can automatically record incoming or outgoing calls and record them.
[5] SMS management: Equipped with SMS modem equipment, group SMS, individual SMS can be sent and received at any time in the system, which facilitates customer SMS visit promotion, return visit and internal SMS dispatch management.
it works
it works
it works