Volkswagen Travel Ride-hailing Driver Terminal Software Functions
1. Intelligent order push in real time, simpler and easier to use
2. Voice reminder and clear broadcast to create a good pick-up experience
3. Convenient full-screen navigation function, accurate routes and clear vision
4. Professional customer service provides services 24 hours a day to solve all confusions of drivers and strive to ensure the safety of drivers and passengers.
FAQ
Can't receive appointment order
Reasons: There are no passengers within the dispatch radius, and the distance is too far; the service score is too low. Generally, if the service score is lower than a certain score (such as 10 points), the system will not dispatch the driver; network delay or mobile phone performance question.
Solution: Ensure online time and increase activity; check and enable drop-in mode (if applicable); improve service points, such as improving service attitude, driving safety, etc.; check network connection and mobile phone performance to ensure smooth operation.
Order canceled
Reason: The passenger canceled the order for any reason; the order was canceled due to system misjudgment or technical problems.
Solution: Communicate with passengers in a timely manner to understand the reason for cancellation; if cancellation is caused by system problems, you can contact the platform customer service to appeal.
Volkswagen Travel Ride-hailing Driver App update log:
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